In this installment of Collection Tips in 10 minutes we focus on the importance of good customer service. We detail tips for diffusing customer conflict as well. Please view the previous installments in this series for additional tips and tactics to make your office run better!
The arrival of the Consumer Financial Protection Bureau (CFPB) and associated increased legislation in the area of Healthcare Debt Collection has made the job of Healthcare Revenue Cycle Professionals more challenging than ever before.
Listen as IC System's Vice President of Healthcare discusses these issues in detail, and shares tips and tactics to help insure that your Healthcare Business Office stays efficient, effective and compliant.
In this Tips in 10 Minutes we examine:
* Collection timetables with internal and external efforts
* Tiering & Scoring of accounts. Factors that determine work effort/prioritization
* Letters & email
* Credit reporting
* Legal options
Michelle Dove - Corporate Counsel and Chief Compliance Officer
The process of credit reporting isn't as easy as just sending a name and amount to the credit bureaus. New regulatory policies and changes to credit reporting requirements have made it harder than ever to credit report a consumer. IC System's Corporate Counsel Michelle Dove offers her take on the issue in our webinar, The Future of Credit Reporting and Credit Disputes
This 10 Minute presentation will cover why employing a Nationally Licensed Collection Agency is wise. It will highlight:
*what being licensed means?
*statistics on transient populations
*risks to your office by not working with a Nationally Licensed Collection Agency
This lesson will focus upon:
* Learning the minimum required information for debt submittal
* What additional information will be helpful to provide
* What NOT to submit
* Questions to ask before submitting
In this part in our Collection Tips in 10 Minutes series we highlight findings from the CFPB report on medical and non-medical debt. Also, we focus on consumer challenges with medical debt, and how to make paying bills easier for your consumers.
Michelle Dove - Corporate Counsel & Chief Compliance Officer
With the vast majority of cell phone users in the marketplace, understanding the Telephone Consumer Protection Act (TCPA) and its restrictions on calling consumer cell phones is more important than ever. Join this informative webinar conducted by Michelle Dove, IC System’s Corporate Counsel & Chief Compliance Officer, and learn the following about the TCPA:
What does the TCPA Regulate?
What are the risks and penalties of noncompliance?
How can you protect your office?
Is your collection agency putting you at risk?
IC System has developed a series of short webinars dedicated to helping your office with information and best practices for internal debt collections. This webinar will focus on traits of a solid Financial Policy. It will address why they are important, what risks are associated with a poorly written policy, and tips for writing a STRONG, effective financial policy.
I.C. System has developed a series of short webinars dedicated to helping your office with internal debt collections. We will post a new short-form webinar monthly. This informative series will help you understand what is realistic and unrealistic to expect from your collection agency.
No one likes to deal with unpleasant customers. When customers are being difficult, it is vital to maintain a calm and professional demeanor. The tips provided in this webinar will show you what it takes to provide the service that results in satisfied customers — the kind who support your business, purchase from you, and recommend your organization to others!
Why making it personal doesn’t mean taking anything an unyielding customer says personally…. What’s in a name?
How to Free Yourself from the burden of an unpleasant call even before it occurs.
A framework to follow to maintain and enhance the relationship you enjoy with your customer!
Interest rates and other finance charges can be an essential component to your office’s billing practices. But is your business charging them correctly? Such fees are a highly misunderstood but also highly scrutinized issue for businesses today, and excessive fees could make your business vulnerable to lawsuits.
Help your office limit its risks and put its worries to rest by listening to this informative webinar on interest and finance charges, and ensure your office is accurately assessing these fees.
Join us as Brian Eggert, Supervisor of I.C. System’s Client Service and Records Management Department’s, discusses the fascinating ins and outs of interest and other finance charges. The topics will include:
• What’s the difference between interest and other finance charges?
• How do I establish an interest rate in my office?
• Why are there different rates I can charge from state to state?
• How much interest is too much?
Brian Eggert, Supervisor of I.C. System’s Client Service and Records Management Departments
Collection Fees are a necessary part of the billing and collections process for many businesses and medical practices. They are an often misunderstood, and misused practice that can actually put your business at risk if you are not properly applying and calculating fees. In this information-packed Live Webcast you’ll learn:
•What are Reasonable or Excessive Collection Fees?
•When can I Add Collection Fees?
•How do I Legally and Safely Add Collection Fees?
•What are the Risks and Benefits of Applying Fees?
When used properly collection fees can be an effective deterrent and a critical element of your billing and collections process. Tune in as Brian Eggert, Supervisor of I.C. System’s Client Service and Records Management Departments, presents this engaging presentation that will improve your existing procedures and enable you to sleep better knowing you are properly applying the tools legally at your disposal for increasing your collections.
The changing of the leaves signifies more than just the kids heading back to school, it also means the beginning of Collection Season! September means higher contact rates and higher collections for your business. In this engaging live WEBCAST you'll learn:
The best time of year to contact clients
Why you should review your internal policies
Basic techniques for maximizing collections on each call
What to do if your internal practices fail
Getting paid for the services you provide is often the most trying part of your business. For Dental, Veterinarian, Chiropractic or Medical practices there is an underused asset available to combat increasing unpaid invoices - your existing Front Desk Staff! In this 45-minute interactive presentation you'll learn:
Who should be responsible for collections activities.
This helpful Live Webcast will help Office Managers and Business Owners with actionable steps to take when clients, customers or patients are showing a reluctance to pay.
I.C. System’s Collections Expert Nathan Hagge leads this engaging presentation revealing insightful options for solving this age-old business challenge.
-When is it time to STOP wasting work effort and START taking corrective action?
-How you can CHANGE THE TONE of the interaction in a way that will lead to a positive resolution?
-What should I be looking for in a collection agency?
And questions should I be asking before engaging with one?
-What will an agency actually DO? And what should my expectations be?
Michelle Kreidler Dove, Chief Compliance Officer & General Counsel at I.C. System
The ever changing landscape of collection rules, regulations and oversight has many businesses unclear as to how far they can go in pursuit of delinquent accounts. This informative Webinar will inform and engage viewers with insightful tips on how to effectively and safely refine their internal collections practices - BEFORE they ever require the handling by a third-party collection agency.
How to craft a proper financial agreement.
Which recent changes in case law should have you rethinking your current processes.
What is the CFPB, and why should you care?
Tips and Tactics to help your office collect slow paying accounts.
Debt Collection Tips from the Experts! I.C.System is a dedicated and talented collection of Accounts Receivable Management experts, in business since 1938. We are a family and Women-owned collection agency headquartered in Minnesota. Our BrightTalk Channel provides insightful and tangible advice for you and your staff to positively impact payment BEFORE sending accounts to collections. Learn from the experts how industry regulations, changing demographics and advancing technologies will impact your specific collections environment.