Conversational Experience: A New Era of Social Customer Care

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Presented by

Amin Ibrahim, Director of Commercial Solutions Consultants at Hootsuite

About this talk

APAC Customer Care Webinar Series, Webinar 1. With the safety of in-person experiences still in flux, people are continuing to turn to digital platforms to connect with brands and organizations. And they’re primarily using the platforms they’re most comfortable with: social media, messaging apps, and SMS. Join this webinar to learn how to use conversations on these platforms to build trust, add value and make your customers feel heard. You’ll leave with an understanding of how to use customer insights to develop world-class customer experiences through care that builds lasting connections. What You’ll Learn: - Why customer care needs to be a core part of your marketing strategy - How to use customer insights to develop a world-class customer experience - How to get your leadership on board with using customer care to build lasting connections.

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Hootsuite is the leader in social media management, trusted by more than 18 million users and employees at more than 80% of the Fortune1000. Our unparalleled expertise, customer insights at scale, and collaborative ecosystem help people and organizations succeed with social. To see how Hootsuite can help your organization succeed with social, visit hootsuite.com/enterprise