Elevate the Telecommunications Customer Experience with Big Data Analytics

Presented by

Vijay Raja, Senior Solutions Marketing Manager, Cloudera

About this talk

A recent Harvard Business Review showed that 64% of telecommunications C-level executives expect moderate or massive digital disruptions over the next twelve months. Competing in the modern telecommunications industry requires a superior customer experience for digital services to expand their footprint and reduce the threat from over-the-top (OTT) players. Watch this on-demand webinar with Cloudera and Datameer to show how you can use big data to optimize the digital customer experience where you will learn: --The new competitive environment in telecommunications --The expanding impact of digital services --The role of big data in optimizing the digital customer experience --How one carrier created a 360° view of their customer’s digital experience

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