Long-Term ITSM Results - It's About People

Presented by

L. Rene Abreo, Associate

About this talk

ITSM initiatives all have at least one thing in common – they require changes in what people do on a daily basis. While most ITSM initiatives focus on deploying powerful tool suites and defining ITIL-aligned processes, most seem to assume that training will solve the people factors. We know from experience that this is not enough. Success requires an understanding and orchestration of the people factors involved in impactful change. Join Cask to understand issues such as: • Why your last tool rollout is impacting your current rollout. • Why using ‘out of the box’ processes feels like putting your left shoe on your right foot. • Why it seems that your leaders are the most motivated people in the group, until you need them the most. “People ignore design that ignores people” – Frank Chimero

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Cask is a results-oriented business and technology consulting firm that helps organizations change, grow and run their businesses at new levels – previously thought not possible. Our team is a rare blend of experienced business consultants and artisan engineers. This unique combination enables our customers to embrace organizational change, adopt transformational technology solutions and operate their business generating optimal results. We design, develop, and deliver and operate solutions to help customers transform and manage their organization. We provide expert consulting services across multiple domains including: • Program Management • Service Management • GRC • Cyber Security • HR • Finance We enable transformation through Organizational Change Management and reinforcement. We serve Enterprise-size customers across the Public Sector and the Global 2k. Our clients engage us because we have the benefit of repeatability – we have “been there, done that”. Our clients need solution designs and implementations that produce measurable outcomes and drive user adoption, behavioral, and business change