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Blending Best Practice Frameworks to Create an Organizational Style

Best practice frameworks are in many ways comparable to the images and advice found in the columns of fashion magazines. IT Service Management, Program Management, and Software Development best practice frameworks portray flawless environments where projects and teams work in harmony; whereas fashion magazines portray flawless individuals dressed in perfectly tailored, top quality clothing that is impeccably put together. This is purposeful - Meant to inspire through providing suggestions and guidance on how we can improve our own situations.

Join Amy and Drew through an interactive session that shows how mixing and matching frameworks for your organization is much like selecting a wardrobe. In this session, we will use ITIL, PMI, and Scrum as our best practice frameworks and demonstrate how organizations can mix, match, and tailor to create a style that is uniquely theirs.

More about our Presenters:
Amy Dykstra and Drew Walden of Cask, LLC bring more than 20 years of experience in the development, implementation, and application of systematic management frameworks supporting whole organizations, portfolios, programs, and individual projects and services. Within this context, they have developed and re-engineered business processes to align operations with business objectives and enabled organizations to acquire and employ the necessary resources and skills within agreed parameters of cost, time, and quality. Their combined portfolios of clients and experiences provide a unique take on the selection and implementation of various best practice frameworks.
Recorded Apr 23 2014 39 mins
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Amy Dykstra and Drew Walden
Presentation preview: Blending Best Practice Frameworks to Create an Organizational Style

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  • Blending Best Practice Frameworks to Create an Organizational Style Recorded: Apr 23 2014 39 mins
    Amy Dykstra and Drew Walden
    Best practice frameworks are in many ways comparable to the images and advice found in the columns of fashion magazines. IT Service Management, Program Management, and Software Development best practice frameworks portray flawless environments where projects and teams work in harmony; whereas fashion magazines portray flawless individuals dressed in perfectly tailored, top quality clothing that is impeccably put together. This is purposeful - Meant to inspire through providing suggestions and guidance on how we can improve our own situations.

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    • Identify the key business stakeholders and ensure their involvement in designing a new process and developing the business services to support it
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    • Improve the customer experience, shorten delivery times and reduce cost

    Ken Dernbach is the Service Desk Manager at LPL Financial, ITIL v3 Foundation certified, a Novell CNE, a Microsoft MCP, and has over 20 years of IT industry experience with over 15 years managing service delivery teams. Ken holds a BA in Business Administration from National University and an MBA from the University of Redlands.

    Jason Rosenfeld is the IT Service Management Practice Lead at Cask, LLC, an ITIL v3 Expert, Lean Six Sigma Black Belt and has 15 years of hand-on ITSM and Service Delivery experience. He is the President of the ITSMF USA San Diego LIG and is currently working with Carnegie-Mellon-University and industry leaders on the Cloud Service Measurement Initiative Consortium. Jason holds a BS in Industrial Engineering from Lehigh University.
Helping clients assess, improve, and mature their operations
Cask is a Business and Technology Management Consulting firm focused on delivering clients a dynamic range of services; including strategy development, decision support and roadmaps, process improvement, and organizational transformation. Our portfolio of services provides support to clients across the project/program lifecycle through assessments, training/education, hands-on workshops, and traditional consulting engagements. With offices across the US, Cask has been ranked for three years in a row on the Inc. 500 Fastest Growing Company as well as Consulting Magazine’s Best Small Firms to Work For.

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  • Presented by: Amy Dykstra and Drew Walden
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