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Demand Management: Uncharted Territory

In this session, we will begin our detailed investigation of the ITIL framework with Demand Management. It's one of the lesser known and talked about processes from the Service Strategy book.

While some would consider Demand Management useful only to those who wish to amaze and confuse their peers at ITSM conferences, these same people would be surprised. An understanding and appreciation of Demand Management is an absolutely critical input to several practice areas which most consider "core" to ITSM.

During this presentation, we'll talk about:
- How Demand Management can be useful to you beyond what is written in the ITIL publications;
- What you can use Demand Management for to improve your current practices;
- Some of the methods you can use to get serious about Demand Management;
- What you should pay attention to, to ensure your Demand Management investigations are going well

Register now - learn how Demand Management can help your organization.
Recorded Jul 9 2015 58 mins
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Presented by
Kenneth ("kengon") Gonzalez, Senior Advisor, Cask
Presentation preview: Demand Management: Uncharted Territory

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    In this session, we will begin our detailed investigation of the ITIL framework with Demand Management. It's one of the lesser known and talked about processes from the Service Strategy book.

    While some would consider Demand Management useful only to those who wish to amaze and confuse their peers at ITSM conferences, these same people would be surprised. An understanding and appreciation of Demand Management is an absolutely critical input to several practice areas which most consider "core" to ITSM.

    During this presentation, we'll talk about:
    - How Demand Management can be useful to you beyond what is written in the ITIL publications;
    - What you can use Demand Management for to improve your current practices;
    - Some of the methods you can use to get serious about Demand Management;
    - What you should pay attention to, to ensure your Demand Management investigations are going well

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Transforming the Way People Work
Cask is a results-oriented business and technology consulting firm that helps organizations change, grow and run their businesses at new levels – previously thought not possible. Our team is a rare blend of experienced business consultants and artisan engineers. This unique combination enables our customers to embrace organizational change, adopt transformational technology solutions and operate their business generating optimal results.
We design, develop, and deliver and operate solutions to help customers transform and manage their organization. We provide expert consulting services across multiple domains including:
• Program Management
• Service Management
• GRC
• Cyber Security
• HR
• Finance
We enable transformation through Organizational Change Management and reinforcement.
We serve Enterprise-size customers across the Public Sector and the Global 2k. Our clients engage us because we have the benefit of repeatability – we have “been there, done that”. Our clients need solution designs and implementations that produce measurable outcomes and drive user adoption, behavioral, and business change

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  • Live at: Jul 9 2015 4:00 pm
  • Presented by: Kenneth ("kengon") Gonzalez, Senior Advisor, Cask
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