Cloudy with a Chance of Metrics: Measure Cloud Computing

Presented by

Jason Rosenfeld, ITSM Practice Lead, Cask Technologies

About this talk

Do you have your cloudometer ready? How will you know if Cloud Computing is delivering what it is supposed to? Do you know what metrics your business or organization values? Do you know how many metrics are the right number to govern this emerging service? In this presentation, Jason will drill into how IT Service Management best practices highlight the need for continual service improvement. We will discuss the importance of and techniques for defining, measuring, controlling and managing Cloud Computing services using ITSM best practices to ensure a successful balance between the customer experience, cost and effectiveness. Jason Rosenfeld is the IT Service Management Practice Lead at Cask Technologies. He is an expert hands-on advisor specializing in Agile Service Management, IT Governance, Tool Procurement, Operational Maturity Assessments, Outsourcing Valuation, and IT Analytics.

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Cask is a results-oriented business and technology consulting firm that helps organizations change, grow and run their businesses at new levels – previously thought not possible. Our team is a rare blend of experienced business consultants and artisan engineers. This unique combination enables our customers to embrace organizational change, adopt transformational technology solutions and operate their business generating optimal results. We design, develop, and deliver and operate solutions to help customers transform and manage their organization. We provide expert consulting services across multiple domains including: • Program Management • Service Management • GRC • Cyber Security • HR • Finance We enable transformation through Organizational Change Management and reinforcement. We serve Enterprise-size customers across the Public Sector and the Global 2k. Our clients engage us because we have the benefit of repeatability – we have “been there, done that”. Our clients need solution designs and implementations that produce measurable outcomes and drive user adoption, behavioral, and business change