Name: Decrease the Time to Productivity Gap for Contractors & New Hires
Start: 2018-11-15T17:00:00Z
End: 2018-11-15T17:41:55.000Z
Location: BrightTALK
Rating: 0

Cask is a results-oriented business and technology consulting firm that helps organizations change, grow and run their businesses at new levels – previously thought not possible. Our team is a rare blend of experienced business consultants and artisan engineers. This unique combination enables our customers to embrace organizational change, adopt transformational technology solutions and operate their business generating optimal results.
We design, develop, and deliver and operate solutions to help customers transform and manage their organization. We provide expert consulting services across multiple domains including: 

• Program Management

• Service Management

• GRC

• Cyber Security

• HR

• Finance

We enable transformation through Organizational Change Management and reinforcement.
We serve Enterprise-size customers across the Public Sector and the Global 2k. Our clients engage us because we have the benefit of repeatability – we have “been there, done that”. Our clients need solution designs and implementations that produce measurable outcomes and drive user adoption, behavioral, and business change

This webinar will provide you with a clear understanding of the value of APM and SAM. We will provide guidance on how APM and SAM can work best for your organization.

With Cask’s expertise and strategy, you’ll be able to get out of Excel spreadsheets and start tracking and managing assets in a way to bring value to your organization.

Understanding the Value of APM and SAM

When something doesn’t work properly, we have the tendency to just go buy another one. But what happens when your business continuity plan isn’t working? Unfortunately, you can’t just buy another one. It might seem impossible to plan for such a large disruption like COVID-19, but with Cask’s proven approach, you’ll learn how to create an effective plan of action to keep your organization on its feet.

Land ahead of the competition by:

Learning our agile approach to disaster recovery
Pivoting your recovery from survival to thriving
Creating a higher degree of stability for your organization


Not All Business Continuity Plans are Created Equal

So what are you supposed to do if you can’t just go buy another BCP? Join our webinar, “Business Continuity: You Can’t Just Buy Another One” to learn how to strengthen your current plan and make sure it is effective and efficient for your organization.

Business Continuity Planning: You Can't Just Buy Another Plan

Bringing employees back to the workplace requires resilience, flexibility, and a fresh perspective. Cask wants to ensure that your employees are returning to a workplace where they feel safe, healthy and productive. To do this, we are answering all your questions around ServiceNow’s four Safe Workplace apps. Let Cask help you return to work with confidence.

Ask the Xperts: Return to Work

See how Becton Dickinson modernized and operationalized their organization by focusing on 6 primary initiatives!

With over 70,000 employees in over 190 countries, Becton Dickinson, a global medical technology company that is advancing the world of health, needed to modernize processes, business, and technology to align with their global strategic imperatives, while enabling the organization to scale and grow.

In this webinar, you’ll learn how Cask helped BD:

• Connect customers, employees, and vendors
• Gain more transparency and access
• Create a unified user experience

We’ll also look at how BD increased operational efficiencies, reporting, and metrics that modernized their operations and continues to provide maximum business outcomes.

Becton Dickinson's Successful Journey to Global Transformation

Today’s workforce expects a world class and customer centric onboarding experience but often, this is not the case.  Manual processes, multiple systems and limited visibility get in the way which cause long-lasting employee frustrations for all involved in the process.  Cask with the power of the ServiceNow platform provides transformation solutions tailored to our client’s needs.  Get an inside look at how we helped one of our clients transform their onboarding experience and reduce their onboarding time by 80%.

Human Resources Service Delivery (HRSD) Enterprise Onboarding Success Story

Join Cask if you're having trouble protecting your data? 

We get it. It's a complex job for compliance teams that are required to comply with specific regulations and standards such as GLBA, HIPAA, PCI-DSS, SOX, NIST, ISO, SOC 1/2/3, etc.

Here's what you'll learn:
• Tie risk scoring to the CIA Triad (Confidentiality, Integrity and Availability)
• Begin your journey toward zero touch compliance: reduce risk through automation of monitoring compliance activities
• Decrease repetitive compliance activities for employees by leveraging a set of common controls across NIST, SOX, HIPAA, PCI-DSS and other standards.

We'll see you there.

Lighten Your Compliance Burden using ServiceNow GRC and the Unified Compliance F

There is a great amount of focus (rightly so) that goes into managing contact centers. Driving down the cost per contact is one of the primary objectives of a support organization, and our associates at Cask work closely with our clients to maximize efficiency while maintaining exceptional levels of customer service. Working with the ServiceNow platform, contact center costs can be decreased substantially by enabling a world-class self-service support channel. Our expertise at Cask helps to maximize the potential of self-service by designing the support portal and fortifying it with a top-notch knowledge management process, ensuring that your customers have easy access to relevant and timely information when they need it.

HERE'S WHAT WE DID WITH BECTON DICKINSON:
Becton Dickinson was in a position where their consumers had no automated mechanism to seek guidance or submit requests for a specific set of services that a division offered. 

Cask used our capabilities in portal design, knowledge management, and case workflow design to enable consumers to skip the need to email or call a contact center to submit these orders manually. The result was a significant increase in BD’s abilities to fulfill orders, while at the same time decreasing the number of customer contacts via email and phone calls. 

Tune in to find out more.


ABOUT THE SPEAKERS:

MARK SMILEY, Principal Advisor, Customer Service Management at Cask
With over 15 years of operational and consulting experience, Mark works closely with clients to enhance their support organization's capabilities to provide world class customer service in an efficient and empowering way. 

MATT WALTON, Principal Consultant at Cask
Matt is a global IT leader who's worked various roles within this space over the past 17 years. He has worked in both consulting and industry positions and has focused primarily on the ServiceNow platform and strategic process improvement over the past several years.

Unleashing the Power of Self Service

Enterprise Asset Management Success Stories with Cask and Stave.

Enterprise Asset Management Success Stories

Join Cask to learn how different pieces come together to build an awesome environment for all in Customer Service

Solving the Contact Center Puzzle

Join Cask. There’s a lot to be said for standing up a basic ServiceNow HR Case Management implementation. However, “good, fast and cheap” are really difficult to achieve at the same time. Focus on ensuring you get a “good” implementation partner that works with your team and aligns to your HR strategy.

Good, Fast, Cheap ServiceNow HR Case Implementation... Which Do You Pick?

Join Cask for an informative webinar exploring strategies for leveraging the data you already have in your ITSM system.

Data Matters: Turn ITSM Data into Information to Make Better IT Decisions

Join Cask for an interactive conversation and demonstration as our team at Cask highlights the multiple and meaningful avenues of support that your organization can provide to your customers. 

We'll discuss how your investment in the ServiceNow platform can help you deliver best in class support, and review some of the key processes that ensure that an exceptional level of service is provided with every customer interaction

Using All of the Tools to Provide Great Customer Service

Don’t miss this incredible opportunity from Cask to find out key ways to drive successful transformation of ServiceNow in your organization. 

Are you struggling to drive adoption of the platform? Do you need to increase automation, self service and business results? Stephanie Otto and Jason Rosenfeld will analyze the key drivers of digital transformation to set you up for success. You will walk away with actionable elements and methodologies to apply design thinking to create solutions that resonate with your audience and best practices on how to ensure rapid adoption. 

We will demonstrate real world examples of how this has been done effectively and help guide your journey to increase your return on investment and build brand equity.

Delivering Transformational User Experiences that Drive Results

Gain actionable strategies and key takeaways to improve your onboarding process by: 
• Decreasing time to productivity
• Employee turnover
• Hiring costs

Identify hotspots in your organization where complicated, antiquated or unconnected processes are holding you back.

Are you ready to make onboarding a lot faster, easier and more effective?

Decrease the Time to Productivity Gap for Contractors & New Hires

Human Resources

On Boarding

Productivity

IT Enterprise

Navy

Time Management

Consulting

Technical IT

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

The IT security community on BrightTALK is composed of more than 200,000 IT security professionals trading relevant information on software assurance, network security and mobile security. Join the conversation by watching on-demand and live information security webinars and asking questions of experts and industry leaders.

IT Security

Increasing expectations for good governance, effective risk management and complex demands for corporate compliance are presenting a growing challenge for organizations of all sizes. Join industry thought leaders as they provide you with practical advice on how to implement successful risk and compliance management strategies across your organization. Browse risk management resources in the form of interactive webinars and videos and ask questions of expert GRC professionals.

IT Governance, Risk and Compliance

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful insights to run your business. CEOs, CFOs, CMOs, COOs, CTOs and CIOs are among the leaders in this community who connect with peers and experts to grow their businesses.

CxO Strategy

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Decrease the Time to Productivity Gap for Contractors & New Hires

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