Service Catalog: Transforming IT into an App Store

Presented by

Jason Rosenfeld, ITSM Practice Lead, Cask, LLC and Jason Hopwood, Axios Systems

About this talk

As consumers, we flock to service providers that clearly communicate the value that they offer us - from online travel websites to app stores. However, when it comes to providing technology based services to internal customers, why are businesses unable to articulate the value of the services they provide? Join this webinar for a virtual workshop exploring how an App Store's "Service Catalog" (Music, Books, etc.) directly relates to mapping Business Services (Finance, HR, etc.) to delivering value. We will also discuss how the intuitive nature of the App Store can help drive the successful adoption of a Service Catalog.

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Cask is a results-oriented business and technology consulting firm that helps organizations change, grow and run their businesses at new levels – previously thought not possible. Our team is a rare blend of experienced business consultants and artisan engineers. This unique combination enables our customers to embrace organizational change, adopt transformational technology solutions and operate their business generating optimal results. We design, develop, and deliver and operate solutions to help customers transform and manage their organization. We provide expert consulting services across multiple domains including: • Program Management • Service Management • GRC • Cyber Security • HR • Finance We enable transformation through Organizational Change Management and reinforcement. We serve Enterprise-size customers across the Public Sector and the Global 2k. Our clients engage us because we have the benefit of repeatability – we have “been there, done that”. Our clients need solution designs and implementations that produce measurable outcomes and drive user adoption, behavioral, and business change