How to support ITSM processes with mobile applications

Presented by

Horst Haag, Chief Technology Officer

About this talk

How to Support ITSM Processes with Mobile Applications To access information just in time and whenever needed greatly enhances productivity and agility. Therefore, mobile devices such as tablets or smartphones offer a huge range of useful features to accelerate daily work processes. From the control of work orders to automated data collection, numerous options emerge as to how direct access to IT services or asset data can be provided just-in-time and therefore support work processes efficiently. In this webcast, Horst Haag will show how mobile devices and applications, such as FNT Command Mobile, can become an indispensable companion for your Service Asset and Configuration Management.

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FNT is a leading provider of integrated software solutions for IT management, data center infrastructure management and telecommunication infrastructure management worldwide. With headquarter in Ellwangen / Germany, FNT's innovative software suite FNT Command is used worldwide as an OSS / IT management application for communications service providers, enterprises and governmental organizations by more than 25.000 users since 1994. FNT’s customer base includes with more than 500 customers a wide range of well-known organizations working in various sectors, such as the automotive industry, banks, insurers, chemicals, energy management, airports, clinics, media, industry, telecommunications and IT service providers as well as public institutions. Almost half of Germany's DAX30 listed companies are part of the customer base. FNT operates internationally and has subsidiaries in the United States (Parsippany, New Jersey), Dubai, Mosocw and Singapore.