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Service Design Thinking – Überleben im Zeitalter der digitalen Transformation

Um im Zeitalter der digitalen Transformation überleben zu können ist eine klare Service Orientierung unabdingbar. Im Fokus steht die zu erbringende Leistung bzw. der Nutzen den sie erzeugt. Die sogenannten „Digital Natives des 21. Jahrhunderts“ wie amazon, Tesla oder airbnb nutzen die Mechanismen des digitalen Zeitalters nicht nur um neue Märkte zu erschließen, sondern auch um nachhaltig die Spielregeln traditioneller Märkte zu verändern.

Wer mithalten möchte, kann nicht mehr dem alt-bewährten Build-to-Order Ansatz folgen. Überleben werden jene Unternehmen, die es schaffen, Services schnell, agil und kostengünstig zu produzieren. Über Jahre gewachsene, hybride IT Landschaften machen die Umsetzung dieser Aufgabe aber nicht leichter.

Lernen Sie in diesem Webcast, was sich hinter „Service Design Thinking“ verbirgt und welchen Weg es gibt, um diese Herausforderungen erfolgreich zu meistern.
Recorded Jul 27 2016 28 mins
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Presented by
Patrick Büch
Presentation preview: Service Design Thinking – Überleben im Zeitalter der digitalen Transformation

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  • Channel
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    For more details, please see the further information in the section "attchments": Expert Paper and website link.
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    To watch the subtitled version, click here: https://www.youtube.com/watch?v=F4kNHlvRZD0
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Infrastructure and Service Management for IT and Telecommunication
FNT is a leading provider of integrated software solutions for IT management, data center infrastructure management and telecommunication infrastructure management worldwide.

With headquarter in Ellwangen / Germany, FNT's innovative software suite FNT Command is used worldwide as an OSS / IT management application for communications service providers, enterprises and governmental organizations by more than 25.000 users since 1994.

FNT’s customer base includes with more than 500 customers a wide range of well-known organizations working in various sectors, such as the automotive industry, banks, insurers, chemicals, energy management, airports, clinics, media, industry, telecommunications and IT service providers as well as public institutions. Almost half of Germany's DAX30 listed companies are part of the customer base.

FNT operates internationally and has subsidiaries in the United States (Parsippany, New Jersey), Dubai, Mosocw and Singapore.

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