How to unleash hidden potentials in your service organization

Presented by

Patrick Büch; Business Line Manager

About this talk

The times where IT executives have traditionally been focused on cost control and managing the day-to-day running of IT are eventually gone. CIOs are challenged in refocus their priorities towards business initiatives and revenue growth. This can be a demanding task as many IT organizations still act in a re-active manner and follow a classic build-to-order approach. This must be changed and service management is the key to success. However just establishing an service organization is not enough. An outside-in perspective is necessary, looking at the organization from the customer’s viewpoint and using this perspective to design new services that actually provide value to business. This webinar examines the necessary changes in service organizations and how these will unleash hidden potentials like for example a significant reduction in costs.

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FNT is a leading provider of integrated software solutions for IT management, data center infrastructure management and telecommunication infrastructure management worldwide. With headquarter in Ellwangen / Germany, FNT's innovative software suite FNT Command is used worldwide as an OSS / IT management application for communications service providers, enterprises and governmental organizations by more than 25.000 users since 1994. FNT’s customer base includes with more than 500 customers a wide range of well-known organizations working in various sectors, such as the automotive industry, banks, insurers, chemicals, energy management, airports, clinics, media, industry, telecommunications and IT service providers as well as public institutions. Almost half of Germany's DAX30 listed companies are part of the customer base. FNT operates internationally and has subsidiaries in the United States (Parsippany, New Jersey), Dubai, Mosocw and Singapore.