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Achieve Customer Experience and Business Agility with Unified Service Assurance

Looking beyond customer retention strategies towards long term customer loyalty, this webinar focuses on achieving end-to-end customer experience, business agility, and operational efficiency by implementing a unified service assurance platform. Agenda includes:

- Analyst assessment of challenges/benefits with customer-centric service assurance shift
- Next generation service management platform case study by eircom
- Unified service assurance delivery challenges, including tools consolidation
- TCO and business case drivers to lower operations costs and improve CEM & agility
- Round table Q&A discussion
Recorded Apr 9 2014 61 mins
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Presented by
Patrick Kelly of Analysys Mason, Allan Rochford of eircom, Patrick Buttimer of Eirteic, Bill Cannon of Monolith Software
Presentation preview: Achieve Customer Experience and Business Agility with Unified Service Assurance

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  • Achieving Assurance In the Era of SDN and NFV Recorded: Nov 12 2014 42 mins
    Shawn Ennis, CTO and Founder, Monolith Software; Ramandeep Ahluwalia, CSP Innovation Team, Aricent
    The last ten years have seen the growth of cloud and virtualization, and more recently this trend continues with software defined networking and network function virtualization. Those organizations that can assure the deployment, availability, and quality of their services delivered during this race to evolve infrastructures, will reap the greatest benefit from these technologies.

    Achieving assurance now requires openness, scalability, and flexibility. The newness of these technologies means aspects are likely to change but assurance can not wait and must adapt as these technologies mature.

    We will discuss in this webinar:
    - How to achieve service assurance,
    - Critical components in a service assurance solution,
    - Requirements for assurance in virtualized infrastructures.
  • Achieve Customer Experience and Business Agility with Unified Service Assurance Recorded: Apr 9 2014 61 mins
    Patrick Kelly of Analysys Mason, Allan Rochford of eircom, Patrick Buttimer of Eirteic, Bill Cannon of Monolith Software
    Looking beyond customer retention strategies towards long term customer loyalty, this webinar focuses on achieving end-to-end customer experience, business agility, and operational efficiency by implementing a unified service assurance platform. Agenda includes:

    - Analyst assessment of challenges/benefits with customer-centric service assurance shift
    - Next generation service management platform case study by eircom
    - Unified service assurance delivery challenges, including tools consolidation
    - TCO and business case drivers to lower operations costs and improve CEM & agility
    - Round table Q&A discussion
  • Driving IT and OSS Transformation with Unified Service Assurance Recorded: Oct 3 2013 48 mins
    Patrick Kelly of Analysys Mason, Chuck Ray of Broadvox, and Jonathan Crawford of Monolith Software
    This webinar features service assurance research content from Analysys Mason, and a tools consolidation case study on how Broadvox drove their IT and OSS transformation with unified service assurance from Monolith Software.
Unified Service Assurance
Monolith Software provides a next generation, service assurance solution that unifies fault, performance, topology, and service management in a single scalable platform. Our customers consolidate disparate and legacy OSS and IT monitoring tools to reduce operations costs by >50%, while significantly improving business agility, new service delivery, and customer experience management.

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  • Title: Achieve Customer Experience and Business Agility with Unified Service Assurance
  • Live at: Apr 9 2014 1:00 pm
  • Presented by: Patrick Kelly of Analysys Mason, Allan Rochford of eircom, Patrick Buttimer of Eirteic, Bill Cannon of Monolith Software
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