Want to troubleshoot your NGFW? Learn the Basic NGFW Troubleshooting Techniques

Presented by

Alaa Amarin

About this talk

As organisations cannot afford long service interruption, IT specialists don’t have time to open a TAC ticket every time - they need a solution to help them understand and fix issues faster. This webinar focuses on basic troubleshooting methodologies on the Palo Alto Networks NGFW, from analysing logs and global counters to collecting packet captures on both the Dataplane and Management Plane. It also focuses on what needs to be collected before opening a TAC Support Case for faster resolution. Moreover, we will be covering our Severity Definitions, SLAs and different support offerings.
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Palo Alto Networks is the next-generation security company, leading a new era in cybersecurity by safely enabling applications and preventing cyber breaches for tens of thousands of organizations worldwide. Built with an innovative approach and highly differentiated cyberthreat prevention capabilities, our game-changing security platform delivers security far superior to legacy or point products, safely enables daily business operations, and protects an organization's most valuable assets. Find out more at www.paloaltonetworks.com or call us at 1-877-524-1031.