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UCLH selects Nexthink for greater intelligence on IT infrastructure

UCLH provides academically-led acute and specialist healthcare services and is located in the heart of London. One of the largest NHS trusts in the UK, it has embraced Nexthink V5 to deliver the intelligence and management reporting required to deliver improved levels of system availability, performance and service quality across their technical estate.
Recorded Jul 21 2014 7 mins
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Presented by
Mark Taglietti, head of ICT Service Delivery & Vendor Management at UCLH
Presentation preview: UCLH selects Nexthink for greater intelligence on IT infrastructure

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  • Staying Ahead of the Curve: Proactivity and the Digital Employee Experience Dec 2 2020 4:00 pm UTC 60 mins
    Nexthink & Guest Speakers
    When an organisation’s service management is reactive, it deals with the problem at hand. This takes resources, money, hard work - and a direct hit to its Digital Employee Experience (DEX) score. However, when IT strategy delivers a proactive service, issues can be predicted and resolved before they are even noticed by employees.

    But how do organisations successfully do this and achieve a sustainable, proactive IT strategy? In episode 3 of The Future of Employee Experience: Building The Digital Workplace, we share key steps and best practices for creating a proactive approach to service management that will increase employee productivity, satisfaction, and engagement.

    Topics of discussion will include:

    Which proactive ITSM tools can ensure you have a productive, flexible and happy workforce
    How these tools enable you to lean into a outcome focussed service management strategy as opposed to an output focussed one
    Why proactivity and a successful DEX relies on having data that is accurate and complete about users’ devices, connectivity to IT Services and the experiences of the end users themselves
    How a proactive approach can lead to having enough information captured to support SLA reporting and planning for future improvements, leading to a happier, more empowered workforce
  • The Single Pane of Glass: Real-Time Visibility & the Digital Employee Experience Nov 4 2020 4:00 pm UTC 60 mins
    Nexthink and guest speakers
    As companies become more digitised and Digital Transformation initiatives soar, organizations are handling more demands across computers, networks, applications and databases than ever before. But with this surge in demand comes a greater reliance on these systems, and with greater reliance comes the increased risk of service outages - and potentially a very unhappy workforce.

    As such, achieving visibility of the IT environment and gaining an accurate perspective of what really matters to users is crucial to successful DEX. In episode 2 of The Future of Employee Experience: Building The Digital Workplace, we discuss best practices for gaining this visibility that grants a true, detailed insight into what is making or breaking great employee experience.

    Insights and topics of discussion will include:

    How to merge ITSM and ITOM practices for achieving the coveted ‘Single Pane of Glass’
    How and why the effects of complete IT environment visibility lead to minimal downtime, increased satisfaction and a greater employee experience
    How to successfully implement visibility, define metrics and measure its impact on DEX
    How to increase MTBF, MTTR and DEX with the right ITOM and ITSM strategy
  • Reimagined Service Management: Revolutionizing Digital Employee Experience Recorded: Sep 30 2020 50 mins
    David D'Agostino, ITSM Practice Lead Nexthink; Paul Hardy, Chief Innovation Office Service Now
    The Future of Employee Experience: Building The Digital Workplace - Episode 1

    The cutting-edge service desk of today is unrecognizable from previous incarnations, aligning more with hallmarks of the consumer experience–such as self-service, personalization, inclusion, and accessibility. Infused with AI and powered by automation and real-time end-user data, the service desk of 2020 has the ability to revolutionize the employee experience in a way that cannot be underestimated.

    Predicting that service desks will increasingly become ‘experience desks’, in episode 1 of Nexthink’s The Future of Employee Experience: Building The Digital Workplace series, we take a closer look at how the reimagined service management can drive and deliver exceptional DEX, including:

    - How the right service management principles can enable companies to improve their incident management, problem management, and IT governance–leading to happier, more productive employees
    - How AI-powered service management can reduce the manual workload of service desk staff, as well as enable IT teams to anticipate problems rather than merely respond to them
    - How reimagined service management can improve relationships across teams and functions and increase employee experience sentiment
  • Beyond the Crisis: How IT Plans for Recovery Recorded: May 21 2020 60 mins
    Chris Terndrup (formerly of Vitality and Tokio Marine), Alan Nance (CitrusCollab), Jon Cairns (Nexthink)
    Since the beginning of the COVID-19 crisis, IT teams have been primarily focused on managing the sudden surge in remote workers. There is a growing need, however, to consider what comes next.

    How will the relationship between the workplace, employees and technology be affected, long term? What will make our businesses more durable going forward? And how can IT plan for recovery?

    Watch this hour-long, special panel including Chris Terndrup (formerly of Vitality and Tokio Marine), Alan Nance (Co-Founder and Managing Partner, CitrusCollab), and Jon Cairns (VP Technical Services, Nexthink), who will consider these issues and more, guided by exclusive survey data from Vanson Bourne.

    This webinar covers:

    - The extent to which businesses – and with them IT – will be permanently impacted by the Coronavirus crisis
    - How IT can strategize for recovery, and ensure greater durability and flexibility going forward
    - What Vanson Bourne’s survey of 3,000 employees and IT leaders tells us about the real state of IT experience
  • Remote Working – Putting the Employee First Recorded: May 11 2020 53 mins
    Richard Matthews, David Gressle
    How a great digital employee experience drives engagement, collaboration and productivity for remote employees

    The requirement to rapidly address remote working is generating significant new challenges for IT Teams, with employees suddenly isolated at home and 100% dependent on their devices for routine collaboration and productivity.

    In this webinar, we explore what it means for IT managers and the wider business to create and sustain a productive and safe environment for all remote employees.

    The impact of remote working on employee experience
    The three key requirements for driving a positive digital experience for remote workers
    Case Studies: How large enterprises are putting the employee first in order to sustain remote worker productivity
  • Forrester Going The Distance -5 Best Practices For Managing The Digital Employee Recorded: Apr 30 2020 56 mins
    Andrew Hewitt, Analyst, Forrester
    According to Forrester, the need to improve the employee experience (EX) will be a top priority for companies in 2020. While EX has normally fallen under the purview of HR leaders, we now know that digital experience is a critical component of EX. As a result, technology teams are increasingly focused on improving the digital experience to enhance workforce engagement and productivity.

    Nexthink is joined by guest speaker Andrew Hewitt from Forrester for a webinar that will review and explain:

    Why monitoring the digital experience isn’t enough
    How Nexthink can help you manage your company’s digital employee experience

    Five best practices for implementing a more holistic digital experience management strategy
  • Kontinuität auch im Home Office gewährleisten Recorded: Apr 23 2020 59 mins
    Holger Dörnemann
    Das Arbeiten von zu Hause rückt immer mehr in den Mittelpunkt der Unternehmensstrategie und IT-Abteilungen vieler Unternehmen müssen Remote Arbeitsplätze für große Belegschaften sicherstellen. Wichtig ist dabei vor allem, die Produktivität und ein positives digitales Erlebnis für alle Mitarbeiter unabhängig von ihrem Standort zu gewährleisten.

    In diesem praxisorientierten Webinar untersuchen wir, was es für IT-Manager und das Unternehmen im Allgemeinen bedeutet, eine produktive und sichere Umgebung für alle Mitarbeiter an entfernten Standorten zu schaffen. Dafür ist Transparenz der Workplace-Umgebung ein entscheidendes Element.
  • Mise en place éclair et pilotage du télétravail Recorded: Apr 21 2020 69 mins
    Antoine Dhaynaut, Christophe Gagin, Isabelle Huber Genestoux
    Cas concrets et retours d’expérience de clients francophones
    Sous l’effet de la crise sanitaire, les équipes informatiques ont dû produire un effort considérable pour déployer l’environnement de travail en un temps record et assurer la continuité des services aux utilisateurs.
    Qui l’a fait ? Comment ? Avec quels résultats ?

    Ecoutez ce webinar (en français) pour découvrir des cas concrets et des retours d’expériences d’équipes IT qui se sont appuyées sur la plateforme Nexthink pour mettre en place les fondamentaux du télétravail, piloter ce nouvel écosystème et interagir avec les collaborateurs.
  • Digital Experience Management aus der Nexthink Cloud Recorded: Mar 31 2020 51 mins
    Holger Dörnemann
    "Nicht nur bei Gartner und Forrester steht Digital Experience Management im Fokus. Immer mehr Unternehmen erkennen, dass die digitale Erfahrung der Mitarbeiter den Unterschied macht und die Produktivität nachweislich erhöht. Der Konsum von IT und die Qualität stehen plötzlich im Mittelpunkt und weniger die Bereitstellung bzw. Produktion von IT Services. Eine durchaus korrekte Sichtweise: Ein Service, der bereitgestellt wird, den man aber nicht konsumieren kann, ist für den Anwender schlichtweg unbrauchbar.

    Damit Sie sich vollkommen auf Ihre Anwender und die Sicherstellung der Konsumierbarkeit von IT konzentrieren können, nehmen wir bei Nexthink Ihnen gerne Standardaufgaben ab und stellen Ihnen Digital Employee Experience aus der Cloud zur Verfügung – schnell, einfach, unkompliziert. Und wenn Sie mögen, übernehmen wir auch inhaltliche Aspekte für Sie."
  • Digital Experience - Top Use cases & findings Recorded: Jan 16 2020 58 mins
    Holger Dörnemann
    Die Themen digitale Erfahrung am Arbeitsplatz und Experience Level Agreements (XLA) erfreuen sich wachsender Beliebtheit bei Analysten und Unternehmen. Im Rahmen unserer Projekte und Teststellung zeigen wir unseren Kunden oftmals Aspekte ihrer Workplace Umgebungen, die auch für sie interessant und mitunter verblüffend sind.

    In diesem Webinar gehen wir auf typische Use Cases und Findings ein, die wir auch regelmäßig im Digital Experience Benchmarking Report veröffentlichen. Ebenso zeigen wir überraschende Anwendungsfälle und Erkenntnisse auf, um Ihnen ein umfassendes Bild der vielfältigen Einsatzmöglichkeiten der Nexthink Digital Experience Plattform zu vermitteln, z.B.

    Wenn verdächtige Applikationen nach China „funken“
    Digital Experience – Outlook365 Störungen endlich beheben
    Blue Screen / Hard Resets – dazu haben wir ganz wenig Tickets, die kommen praktisch nicht vor
    Einfache, automatisierte Wartungsarbeiten mit großem Erfolg
    Nichts verbieten, aber Compliance Regeln trotzdem einfordern
  • Improve security and understand end-user threats Recorded: Sep 16 2014 34 mins
    Da-Rell Gilbert
    Analysts agree, end-users and end-user devices are the weakest link and biggest IT security threat, understand end-user behavior and protect your IT infrastructure.
  • UCLH selects Nexthink for greater intelligence on IT infrastructure Recorded: Jul 21 2014 7 mins
    Mark Taglietti, head of ICT Service Delivery & Vendor Management at UCLH
    UCLH provides academically-led acute and specialist healthcare services and is located in the heart of London. One of the largest NHS trusts in the UK, it has embraced Nexthink V5 to deliver the intelligence and management reporting required to deliver improved levels of system availability, performance and service quality across their technical estate.
  • IT Operations Analytics (ITOA): Changing the IT perspective Recorded: Jul 8 2014 51 mins
    Sanjay Chawla
    With enterprise IT infrastructures expanding and becoming ever more complex, IT operations teams are presented with fresh challenges that are becoming increasingly harder to address. The emergence of real-time IT analytics will prove to be a light at the end of the tunnel.

    ITOA can help you:
    - Analyse significant amounts of operational data in real-time
    - Identify the trends and anomalies that can serve as key indicators of the health and performance of a company’s IT infrastructure
    - Change from an ongoing system of reactive maintenance to a more proactive, innovative and tailored approach
Drive superior digital employee experience
Nexthink is the global leader in digital employee experience management. The company’s products allow enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experiences. Through a unique combination of real-time analytics, automation and employee feedback across all endpoints, Nexthink helps IT teams meet the needs of the modern digital workplace.

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  • Title: UCLH selects Nexthink for greater intelligence on IT infrastructure
  • Live at: Jul 21 2014 7:55 am
  • Presented by: Mark Taglietti, head of ICT Service Delivery & Vendor Management at UCLH
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