Reimagined Service Management: Revolutionizing Digital Employee Experience

Presented by

David D'Agostino, ITSM Practice Lead Nexthink; Paul Hardy, Chief Innovation Office Service Now

About this talk

The Future of Employee Experience: Building The Digital Workplace - Episode 1 The cutting-edge service desk of today is unrecognizable from previous incarnations, aligning more with hallmarks of the consumer experience–such as self-service, personalization, inclusion, and accessibility. Infused with AI and powered by automation and real-time end-user data, the service desk of 2020 has the ability to revolutionize the employee experience in a way that cannot be underestimated. Predicting that service desks will increasingly become ‘experience desks’, in episode 1 of Nexthink’s The Future of Employee Experience: Building The Digital Workplace series, we take a closer look at how the reimagined service management can drive and deliver exceptional DEX, including: - How the right service management principles can enable companies to improve their incident management, problem management, and IT governance–leading to happier, more productive employees - How AI-powered service management can reduce the manual workload of service desk staff, as well as enable IT teams to anticipate problems rather than merely respond to them - How reimagined service management can improve relationships across teams and functions and increase employee experience sentiment

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Nexthink is the global leader in digital employee experience management. The company’s products allow enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experiences. Through a unique combination of real-time analytics, automation and employee feedback across all endpoints, Nexthink helps IT teams meet the needs of the modern digital workplace.