As companies become more digitised and Digital Transformation initiatives soar, organizations are handling more demands across computers, networks, applications and databases than ever before. But with this surge in demand comes a greater reliance on these systems, and with greater reliance comes the increased risk of service outages - and potentially a very unhappy workforce.
As such, achieving visibility of the IT environment and gaining an accurate perspective of what really matters to users is crucial to successful DEX. In episode 2 of The Future of Employee Experience: Building The Digital Workplace, we discuss best practices for gaining this visibility that grants a true, detailed insight into what is making or breaking great employee experience.
Insights and topics of discussion will include:
- How to merge ITSM and ITOM practices for achieving the coveted ‘Single Pane of Glass’
- How and why the effects of complete IT environment visibility lead to minimal downtime, increased satisfaction and a greater employee experience
- How to successfully implement visibility, define metrics and measure its impact on DEX
- How to transform MTBF, MTTR and DEX with the right ITOM and ITSM strategy
Host:
- Alex Hilton - CEO, Cloud Industry Forum
Guest experts:
- Paul Hardy - Evangelist, Chief Innovation Office, Service Now
- David D'Agostino - ITSM Practice Lead, Nexthink