Reimagined Service Management: Revolutionizing Digital Employee Experience

Presented by

David D'Agostino, ITSM Practice Lead Nexthink; Paul Hardy, Chief Innovation Office Service Now

About this talk

The Future of Employee Experience: Building The Digital Workplace - Episode 1 The cutting-edge service desk of today is unrecognizable from previous incarnations, aligning more with hallmarks of the consumer experience–such as self-service, personalization, inclusion, and accessibility. Infused with AI and powered by automation and real-time end-user data, the service desk of 2020 has the ability to revolutionize the employee experience in a way that cannot be underestimated. Predicting that service desks will increasingly become ‘experience desks’, in episode 1 of Nexthink’s The Future of Employee Experience: Building The Digital Workplace series, we take a closer look at how the reimagined service management can drive and deliver exceptional DEX, including: - How the right service management principles can enable companies to improve their incident management, problem management, and IT governance–leading to happier, more productive employees - How AI-powered service management can reduce the manual workload of service desk staff, as well as enable IT teams to anticipate problems rather than merely respond to them - How reimagined service management can improve relationships across teams and functions and increase employee experience sentiment
Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (20)
Subscribers (2337)
Nexthink is the global leader in digital employee experience management. The company’s products allow enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experiences. Through a unique combination of real-time analytics, automation and employee feedback across all endpoints, Nexthink helps IT teams meet the needs of the modern digital workplace.