Staying Ahead of the Curve: Proactivity and the Digital Employee Experience

Presented by

Nexthink & Guest Speakers

About this talk

When an organisation’s service management is reactive, it deals with the problem at hand. This takes resources, money, hard work - and a direct hit to its Digital Employee Experience (DEX) score. However, when IT strategy delivers a proactive service, issues can be predicted and resolved before they are even noticed by employees. But how do organisations successfully do this and achieve a sustainable, proactive IT strategy? In episode 3 of The Future of Employee Experience: Building The Digital Workplace, we share key steps and best practices for creating a proactive approach to service management that will increase employee productivity, satisfaction, and engagement. Topics of discussion will include: - Which proactive ITSM tools can ensure you have a productive, flexible and happy workforce - How these tools enable you to lean into a outcome focussed service management strategy as opposed to an output focussed one - Why proactivity and a successful DEX relies on having data that is accurate and complete about users’ devices, connectivity to IT Services and the experiences of the end users themselves - How a proactive approach can lead to having enough information captured to support SLA reporting and planning for future improvements, leading to a happier, more empowered workforce
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Nexthink is the global leader in digital employee experience management. The company’s products allow enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experiences. Through a unique combination of real-time analytics, automation and employee feedback across all endpoints, Nexthink helps IT teams meet the needs of the modern digital workplace.