When an organisation’s service management is reactive, it deals with the problem at hand. This takes resources, money, hard work - and a direct hit to its Digital Employee Experience (DEX) score. However, when IT strategy delivers a proactive service, issues can be predicted and resolved before they are even noticed by employees.
But how do organisations successfully do this and achieve a sustainable, proactive IT strategy? In episode 3 of The Future of Employee Experience: Building The Digital Workplace, we share key steps and best practices for creating a proactive approach to service management that will increase employee productivity, satisfaction, and engagement.
Topics of discussion will include:
- Which proactive ITSM tools can ensure you have a productive, flexible and happy workforce
- How these tools enable you to lean into a outcome focussed service management strategy as opposed to an output focussed one
- Why proactivity and a successful DEX relies on having data that is accurate and complete about users’ devices, connectivity to IT Services and the experiences of the end users themselves
- How a proactive approach can lead to having enough information captured to support SLA reporting and planning for future improvements, leading to a happier, more empowered workforce