Increase Your Contact Center Performance

Presented by

Max Ball, Ryan Morrissey

About this talk

More productive agents improve customer relationships and make a more productive contact center. And training, coaching, and feedback make more productive agents. Quality Management for 8x8 Virtual Contact Center is the easy way to monitor, measure, and evaluate agent performance. It integrates smoothly with your 8x8 Virtual Contact Center, so it’s easy to setup and use. And you can manage agents wherever they are located: in the contact center, a remote office, or at home.

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With 8x8, you really can have it all. We’re the only cloud-based provider that offers you world-class business phone services, collaboration and virtual meetings—plus enterprise ready contact center solutions—in one secure, reliable Unified Communications Suite. 8x8 is an award-winning hosted VoIP solutions from 8x8 deliver mobile, flexible, affordable, cloud-based communications, helping you serve customers anytime, anywhere, and on any device.