Bizmatics Improves Customer Service Across Channels & Into New Line of Business

Presented by

James Metzger, VP Marketing at Bizmatics & Max Ball, Product Marketing, 8x8

About this talk

Join James Metzger, Marketing Vice President for Bizmatics, as he discusses how they significantly increased customer satisfaction with 8x8’s Virtual Contact Center when giving customers access to support on the channel of their choice.This success led them to expand their use of 8x8 Virtual Contact Center for their Revenue Cycle Management service department in order to provide a consistent customer experience across the various services they provide to their healthcare providers/customers. In this session James will discuss:  How the company built a web centric support model to emphasize self-service when it makes sense with an easy transition to an agent on the channel of the customer’s choice when needed.  How Bizmatics uses 8x8’s VCC to provide insight into the full customer journey to ensure that the customer experience is as positive as possible  How 8x8 makes it easy for Bizmatics to help their healthcare provider customers focus on serving their patients and not have to worry about managing government organizations, insurance companies or nagging patients for copayments. Learn how Bizmatics has made customer service a competitive differentiator for their business, and how they are now using 8x8’s Virtual Contact Center to make their Revenue Cycle Management offering more competitive. By tracking and recording key calls 8x8’s VCC helps Bizmatics ensure the right payments are made at the right time so their provider customers can have a reliable revenue stream that ensures the success of their business.

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