Frost & Sullivan Presents: How to Engage the Modern Customer

Presented by

Melanie Turek, Vice President, Enterprise Communications

About this talk

Do you know what happens when a customer contacts your business? Surprisingly, most companies don’t. That’s because ensuring a great customer experience is extremely difficult. But there is a way to bridge that gap. Join us for an informative webinar with Frost & Sullivan’s Melanie Turek and learn how to: • Optimize customer engagement, globally and on every channel of choice • Create exceptional experience at every step of the customer journey • Modernize your contact center by integrating with the latest tools your customers need • Extend customer engagement beyond the bounds of the contact center by leveraging internal experts

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (23)
Subscribers (4734)
With 8x8, you really can have it all. We’re the only cloud-based provider that offers you world-class business phone services, collaboration and virtual meetings—plus enterprise ready contact center solutions—in one secure, reliable Unified Communications Suite. 8x8 is an award-winning hosted VoIP solutions from 8x8 deliver mobile, flexible, affordable, cloud-based communications, helping you serve customers anytime, anywhere, and on any device.