Frost & Sullivan Presents: How to Engage the Modern Customer

Presented by

Melanie Turek, Vice President, Enterprise Communications

About this talk

Do you know what happens when a customer contacts your business? Surprisingly, most companies don’t. That’s because ensuring a great customer experience is extremely difficult. But there is a way to bridge that gap. Join us for an informative webinar with Frost & Sullivan’s Melanie Turek and learn how to: • Optimize customer engagement, globally and on every channel of choice • Create exceptional experience at every step of the customer journey • Modernize your contact center by integrating with the latest tools your customers need • Extend customer engagement beyond the bounds of the contact center by leveraging internal experts

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