Driving Great Customer Experiences in the SAAS Ecosystem
Customer Success Summit session: Every ecosystem has its "wolves" to keep the order of things, and your business is no different. Kerry Bodine, co-author of Outside In, explains the importance of mapping out your customer's journey in the SaaS ecosystem and harnessing the power of your "wolves" to drive great customer experiences.
Watch this 30-minute video from Customer Success Summit 2014 to learn why:
- SaaS organizations need to approach Customer Success with a human-centric design
- Mapping out your customers’ journey identifies key moments of truth where you’re not meeting their needs
- Empathy is a mandatory part of Customer Success
Don’t mistakenly remove the “wolves” from your SaaS ecosystem. Watch the session now.
RecordedMar 19 201434 mins
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What does Customer Success mean to you and your organization?
Subscription and recurring revenue models are on the rise, and understanding your customers and delivering recurring value are now must-haves for your company.
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