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Totango Transforms Salesforce into a Customer Success Platform

Dreamforce 2014 put the spotlight firmly on Customer Success and we couldn't be more thrilled. What does it mean to have Salesforce be a Customer Success Platform? It means moving beyond just marketing and selling to customers and then stepping away. It means engaging with customers on an on-going basis and making sure that they are seeing success using your products and services.
Totango helps transform Salesforce into a Customer Success Platform by unlocking the insights and signals hidden inside engagement data and enabling everyone that uses Salesforce (i.e., sales, marketing, customer support, and customer success) to act upon them.
In this webinar we partner with Resumator's VP of Customer Success, Kristen Hayer, to share the ways that they use Totango to drive customer success, marketing and sales via Salesforce.
Recorded Nov 19 2014 59 mins
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Presented by
Kristen Hayer, VP Customer Success, The Resumator, and Anaal Patel, Director Product Marketing, Totango
Presentation preview: Totango Transforms Salesforce into a Customer Success Platform

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Listen, Understand, Engage
What does Customer Success mean to you and your organization?
Subscription and recurring revenue models are on the rise, and understanding your customers and delivering recurring value are now must-haves for your company.

By monitoring customer behavior and usage in applications – along with critical relationship data from CRM, billing, and other systems – Totango uncovers customer insights that help you understand which customers need your attention and why.

The result: an engaged and active user base that will help your business thrive… higher customer acquisition, lower churn, happier customers, and faster growth. With leading SaaS and cloud services companies running on Totango, we power insights for over 20 million users, and have developed the top benchmarks and best practices to guide them to their success.

Whether you're just getting started or if you're a seasoned CSM, subscribe to Totango's channel to follow the industry leader in Customer Success.

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  • Title: Totango Transforms Salesforce into a Customer Success Platform
  • Live at: Nov 19 2014 7:00 pm
  • Presented by: Kristen Hayer, VP Customer Success, The Resumator, and Anaal Patel, Director Product Marketing, Totango
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