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The OMG! Way of Managing Customer Success Teams

In this 30-minute webinar, learn how to (O)rganize, (M)easure, and (G)enerously Compensate your customer success managers. Omer Gotlieb, Totango’s Chief Customer Officer, will share 4 metrics that align managers and team members with clear priorities, incentives and compensation.
Recorded Mar 12 2015 32 mins
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Presented by
Omer Gotlieb, Chief Customer Officer at Totango
Presentation preview: The OMG! Way of Managing Customer Success Teams

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Listen, Understand, Engage
What does Customer Success mean to you and your organization?
Subscription and recurring revenue models are on the rise, and understanding your customers and delivering recurring value are now must-haves for your company.

By monitoring customer behavior and usage in applications – along with critical relationship data from CRM, billing, and other systems – Totango uncovers customer insights that help you understand which customers need your attention and why.

The result: an engaged and active user base that will help your business thrive… higher customer acquisition, lower churn, happier customers, and faster growth. With leading SaaS and cloud services companies running on Totango, we power insights for over 20 million users, and have developed the top benchmarks and best practices to guide them to their success.

Whether you're just getting started or if you're a seasoned CSM, subscribe to Totango's channel to follow the industry leader in Customer Success.

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  • Title: The OMG! Way of Managing Customer Success Teams
  • Live at: Mar 12 2015 6:00 pm
  • Presented by: Omer Gotlieb, Chief Customer Officer at Totango
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