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One Ring to Rule Them All: Unified Customer Success Metrics

Want to unify Sales, Marketing and Customer Success? Watch Bill Macaitis, CMO of Slack, explain how customer success metrics is the key.
Recorded Mar 24 2015 11 mins
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Presented by
Bill Macaitis, CMO, Slack Technologies
Presentation preview: One Ring to Rule Them All: Unified Customer Success Metrics

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Listen, Understand, Engage
What does Customer Success mean to you and your organization?
Subscription and recurring revenue models are on the rise, and understanding your customers and delivering recurring value are now must-haves for your company.

By monitoring customer behavior and usage in applications – along with critical relationship data from CRM, billing, and other systems – Totango uncovers customer insights that help you understand which customers need your attention and why.

The result: an engaged and active user base that will help your business thrive… higher customer acquisition, lower churn, happier customers, and faster growth. With leading SaaS and cloud services companies running on Totango, we power insights for over 20 million users, and have developed the top benchmarks and best practices to guide them to their success.

Whether you're just getting started or if you're a seasoned CSM, subscribe to Totango's channel to follow the industry leader in Customer Success.

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  • Title: One Ring to Rule Them All: Unified Customer Success Metrics
  • Live at: Mar 24 2015 8:15 pm
  • Presented by: Bill Macaitis, CMO, Slack Technologies
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