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6 Disruptive Forces That Can Derail Your Customer Experience

Successful organizations today recognize that customer experience is a real, necessary component to the overall strategy of thriving organizations. Despite our efforts in developing and managing customer experience programs, customer service teams, and aligning organizations around focusing on customers, there are disruptive forces inherent in the way customers work that, if not managed, can detail any customer experience program.

Learn about the disruptors that derail your customer experience and how to manage them to properly sustain customer experience development efforts.
Recorded Jul 24 2014 23 mins
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Presented by
Flavio Martins, VP Customer Support, DigiCert
Presentation preview: 6 Disruptive Forces That Can Derail Your Customer Experience

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  • Title: 6 Disruptive Forces That Can Derail Your Customer Experience
  • Live at: Jul 24 2014 6:00 pm
  • Presented by: Flavio Martins, VP Customer Support, DigiCert
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