Configuration Management...Who Cares?

Presented by

Richard Josey, Solution Architect, Edge Service Management by Unisys

About this talk

Have you ever wondered how people view your CMDB? CMDBs have many users from different groups all with their own needs and perspectives. The better these needs are served the higher the value of your Configuration Management process and CMDB is to your organization. This session will explore the different stakeholders in Configuration Management and how this affects your process and CMDB design.

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Unisys has built a reputation helping leading IT organizations establish a service-minded approach to IT operations. Through our Service Management and Automation, we assist enterprises in achieving the promise of business service management through a combination of technology modernization via services, organizational change management and process optimization.