The Discipline of Major Incident Management

Presented by

Richard Josey, Solution Architect, Edge Service Management by Unisys

About this talk

Major incidents are characterized by a high level of complexity and high priority to the business. The resolution of these mandates a team of specialists with diverse skills and extensive communication both within the team of resolvers and with the users. If you have the right set of people, processes and technology in place, a major incident need not result in confusion and chaos. The true essence of major incident management lies in not only in quick and efficient resolution of major incidents, but also in creating and delivering value within the team and outside it. In this engaging webinar, Richard Josey, Service Management Architect, discusses the operational and psychological dimensions of major incident management and highlights the key areas that organizations need to work on to ensure that they have efficient mechanisms in place to tackle major incidents.

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Unisys has built a reputation helping leading IT organizations establish a service-minded approach to IT operations. Through our Service Management and Automation, we assist enterprises in achieving the promise of business service management through a combination of technology modernization via services, organizational change management and process optimization.