Digital Service Management 2016: The Year of Transformation

Presented by

Andrew Harsch, Global Director, Unisys Service Management & Analytics Solutions; Hosted by: Carissa Steffy

About this talk

In part three of our “Digital Ready” series, we will discuss the trends we are seeing in the marketplace and the strategic changes needed to create a Digital Service Organization that is ready to compete in this new environment. During our session we will review the results from our recent Digital Readiness Survey and discuss the implications for 2016. We will also discuss how, if, and where the SMACK stack is relevant and what are the essential Digital Service Management systems that are needed to excel in the new world of digital. And we will close by previewing the Unisys People Computing Productivity Index which allows you to benchmark yourself in 4 key areas to understand where you are at today in providing support in the new Digital Generation Era and the people who make it go.

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Unisys has built a reputation helping leading IT organizations establish a service-minded approach to IT operations. Through our Service Management and Automation, we assist enterprises in achieving the promise of business service management through a combination of technology modernization via services, organizational change management and process optimization.