Top 5 emerging ITSM trends in 2016 by Richard Josey

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Richard Josey, Solution Architect, Edge Service Management by Unisys

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Top 5 emerging ITSM trends in 2016 by Richard Josey

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Unisys has built a reputation helping leading IT organizations establish a service-minded approach to IT operations. Through our Service Management and Automation, we assist enterprises in achieving the promise of business service management through a combination of technology modernization via services, organizational change management and process optimization.