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4 Customer Success Hacks to Identify your Ideal Customer Profile

Focusing on the wrong customer types and segments makes acquiring customers expensive and time-consuming and greatly increases churn. Conversely, having a clearly defined Ideal Customer profile is critical to rapidly scaling your SaaS or Subscription business. This webinar will show you four Customer Success hacks that you can use to easily identify your ideal customers, reducing your sales cycle and expense, while improving retention and growing Customer Lifetime Value (LTV).
Recorded Sep 10 2014 46 mins
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Presented by
Lincoln Murphy, Customer Success Evangelist, Gainsight
Presentation preview: 4 Customer Success Hacks to Identify your Ideal Customer Profile

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  • 4 Customer Success Hacks to Identify your Ideal Customer Profile Recorded: Sep 10 2014 46 mins
    Lincoln Murphy, Customer Success Evangelist, Gainsight
    Focusing on the wrong customer types and segments makes acquiring customers expensive and time-consuming and greatly increases churn. Conversely, having a clearly defined Ideal Customer profile is critical to rapidly scaling your SaaS or Subscription business. This webinar will show you four Customer Success hacks that you can use to easily identify your ideal customers, reducing your sales cycle and expense, while improving retention and growing Customer Lifetime Value (LTV).
  • Top 10 Customer Success Growth Hacks Recorded: Jul 23 2014 45 mins
    Lincoln Murphy, Customer Success Evangelist, Gainsight
    Growth hackers have an obsessive focus on user growth. The best growth hackers realize that customer acquisition is only the first step to success. Finding creative growth opportunities that develop lifelong customers is growth hacker gold.

    Our top 10 practical Customer Success growth hacks in this webinar helped:
    - Adobe EchoSign identify and mobilize fans to become bigger, better fans
    - LevelEleven create a sales pitch for their Customer Success program
    - Gild establish and report on a success goals kick-off meeting

    Sign up today and walk away with 10 proven, actionable, growth hacks that will generate a positive ROI for your Customer Success team.
Lead the World in Customer Success
Gainsight is a customer success platform that empowers customer-facing teams to be more agile, efficient, and successful. Built for the enterprise and 100% native Force.com, we help companies in the subscription economy increase retention revenue, scale account management efforts, and transform customers into advocates.

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  • Title: 4 Customer Success Hacks to Identify your Ideal Customer Profile
  • Live at: Sep 10 2014 3:00 pm
  • Presented by: Lincoln Murphy, Customer Success Evangelist, Gainsight
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