Service Desk Metrics: How Healthy is your IT Environment?

Presented by

Lee Graham, Principal Consultant, Business & Decision, North America

About this talk

In today’s fast changing IT support environments companies are looking to find ways to reduce cost while, increasing quality of service which are often opposing forces. By understanding IT support metrics, companies can better position themselves to measure success and turn opposition into opportunity. Join us on Wednesday, July 29th at 2pm EDT and learn about metrics that can help measure your IT support environment’s health, reduce costs and improve your IT support services. Key Takeaways: •How to determine the health of your IT Environment •Identify the top 10 recommended Service Desk Metrics

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