Digital Transformation Workshop: Designing your transformation road-map

Presented by

James Marzola, Vice President, Digital Business Transformation, Business & Decision, North America

About this talk

At the heart of every business is its customer. Yet how many businesses truly align their entire organization around the customer and the customer’s experience with their business? Join us for our Digital Business Transformation Workshop as our experts walk through the first steps of a Digital Transformation and layout a simple frame work that you can apply to design your businesses Digital Transformation road-map. This Digital Business Transformation Workshop is designed to help you: 1.Understand all the ways your customer(s) touch your business 2.Design a simple Framework on where to start and what to do next 3.Case Study: See a firsthand example of a Health Insurance Company’s Digital Business Transformation and how they began their process.

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The Topline is a series of live webcasts discussing ways to solve current business challenges through technology from Business & Decision, a global leader in Business Intelligence (BI), Customer Relationship Management (CRM), e-Business, Enterprise Information Management (EIM), Enterprise Resource Planning (ERP), enterprise solutions, management consulting and managed services & hosting. The Topline frequently features webcasts with topics specific to the Life Sciences industry as well topics that are relevant to all industries.