The future of work is already here. Entire industries are facing nimble, new competitive threats. Organizations, using old-school processes that hamper their employees’ abilities to react, risk being displaced by web-based, crowd-sourced start-ups. We have to re-think the model and act with certainty and agility.
There is significant opportunity to transform businesses through a new model. One that enables an ecosystem of agent / employee engagement to better meet the expectations of how customers want to connect to companies. One that enables employee engagement in a way they want to work within companies.
In this session, you’ll learn why:
• Cloud will be the basis of new business models
• Data analytics will be the source of competitive advantage
• Engagement (mobile/social) will be the way companies get and gain customers and employees
• Businesses need a new 3-layer program to help re-invent their systems of engagement
• Compliance is the necessary middleware to maintain control and make engagement possible
Sandy Carter, IBM & Kailash Ambwani, CEO, Actiance
If there was a technology that helped you build strong engagement with your customers, increased employee productivity, and reduced marketing costs, would you, could you adopt it? Perhaps perceived risk is holding you back. Join us for an innovating discussion about Social and Risk-Averse Enterprises. Don’t miss out on fully capturing the business value of social.
Join IBM and Actiance to learn how to get the most out of Social for your business, while controlling the risks. The statistics are well documented regarding how Social can help grow your business. But many are slow to adopt Social aggressively because of fears of exposure and control. Join us to learn how IBM and Actiance have teamed to provide seamless integration of the Social tools you need and the governance and controls necessary to make Social profitable and easy to manage in your business.