Hi [[ session.user.profile.firstName ]]

Not All Contact Center Solutions are Created Equal

In today’s business environment we talk about “the cloud” so loosely that cloud contact center systems begin to all seem the same - but the reality is not all solutions are created equal. This session will offer guidance to help ensure you’re getting the best for your company as we cover:

> Why you should be thinking about moving to the cloud if you haven’t already
> Common misconceptions about the cloud and how to prevent them from steering you wrong
> Key factors to consider
Recorded Dec 19 2014 25 mins
Your place is confirmed,
we'll send you email reminders
Presented by
Stuart Bailey, VP Enterprise Sales - CorvisaCloud
Presentation preview: Not All Contact Center Solutions are Created Equal

Network with like-minded attendees

  • [[ session.user.profile.displayName ]]
    Add a photo
    • [[ session.user.profile.displayName ]]
    • [[ session.user.profile.jobTitle ]]
    • [[ session.user.profile.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(session.user.profile) ]]
  • [[ card.displayName ]]
    • [[ card.displayName ]]
    • [[ card.jobTitle ]]
    • [[ card.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(card) ]]
  • Channel
  • Channel profile
  • 5 Integration Tools You're Probably Not Taking Advantage Of Recorded: Nov 18 2015 43 mins
    Tom Martin, Business Development Manager - Salesforce
    Today’s customers expect fast, personalized service. But how do you meet customer expectations when you’re clicking through multiple screens to find the correct information, manually combining reports and managing a distributed workforce? Cloud integration can help. Register for our webinar to learn which integration tools you should be leveraging to take your customer experience to new heights and give your business a competitive edge.

    In this webinar you’ll learn:
    - The difference between patchwork and seamless integrations
    - Tips to wow customers and streamline your customer service processes
    - Ways to gain a holistic view of your daily operations
    - How to create consistency between your different locations and departments
  • How SMS Can Up Your Service Game Recorded: Sep 24 2015 33 mins
    Aaron Shepler, Development Community Manager
    Are you communicating with your customers the same way you did 5 years ago? As technology evolves, so do your customers’ communication preferences. The customer service industry has seen a significant increase in SMS (aka texting) due to its ability to deliver convenient, proactive service for today’s on-the-go customer. Register for our webinar to learn how SMS technology can help you lower wait times and keep your customers informed.

    In this webinar you’ll learn how SMS can:
    - Reduce wait times and lower call volumes
    - Help you stay proactive with your customers
    - Mitigate risks for your business or customers
    - Pair well with other communications solutions
  • Create Your Perfect Phone System with SaaS + PaaS Recorded: Jul 21 2015 42 mins
    Brandon Knight, VP Contact Center Optimization, Corvisa
    With multiple options for communication solutions and providers, it’s hard to determine the right one for your business. Many times, businesses end up conforming their processes based on the limitations of their software, making management and user adoption a challenge. So, how can you find the right phone solution for your business and ensure that it will last?

    Learn how Platform as a Service (PaaS) offerings can pair with cloud communications solutions to help put you back in control of how your processes work with your software.

    In this session we’ll discuss:

    ● What is PaaS
    ● How PaaS and SaaS can work together to create your ideal communications solutions
    ● Key benefits for your internal teams and your bottom line
  • Top 5 Ways to Reduce Your IT Footprint Recorded: Jun 10 2015 44 mins
    Brandon Knight, VP Consulting Services
    Dealing with multiple vendors is a huge drain on time for business owners and managers. Finger-pointing between vendors, patchworking systems together only to have functionality still fall short and diluted strategic visions are some of the downfalls companies experience when they work with multiple vendors.

    In this webinar we’ll discuss how reducing your IT footprint is critical for your business success, along with:

    - How cloud solutions can help
    - Tips for consolidating vendors and systems
    - Patchworking vs seamless integrations
  • Not All Contact Center Solutions are Created Equal Recorded: Dec 19 2014 25 mins
    Stuart Bailey, VP Enterprise Sales - CorvisaCloud
    In today’s business environment we talk about “the cloud” so loosely that cloud contact center systems begin to all seem the same - but the reality is not all solutions are created equal. This session will offer guidance to help ensure you’re getting the best for your company as we cover:

    > Why you should be thinking about moving to the cloud if you haven’t already
    > Common misconceptions about the cloud and how to prevent them from steering you wrong
    > Key factors to consider
  • New trends in PBX – what should be on your must have list and what you can ditch Recorded: Dec 4 2014 43 mins
    Brandon Knight, VP Solutions Engineering, CorvisaCloud
    Deciding on a cloud PBX solution can be an overwhelming and daunting task. It’s easy to be lured by “feature overload,” but many times you’ll end up losing money by paying for features you don’t need. So, how do you determine which PBX solution is right for your business? In this webinar, you’ll learn:
    •PBX essentials and modern new features to consider
    •How to identify which features are right for you and what to skip
    •Integration options to streamline your calling efforts
    •Best practices for rolling out a new PBX solution
  • Staying Ahead of Changing Customer Demands Recorded: Nov 6 2014 26 mins
    Brandon Knight
    Predicting and quickly adjusting to changing customer needs and service expectations is challenging for many businesses. Join us as we share insights on identifying common hurdles businesses face when predicting their customers’ needs, proactively keeping your business ahead of the curve, and determining the right technologies for your business.
  • Transform Contact Center Productivity with Integrated Workflow Automation Recorded: Oct 22 2014 48 mins
    Paul Gregory, Chief Revenue Officer, CorvisaCloud; Steve Wood, CEO & Co-founder, ManyWho
    The cloud offers a multitude of options for integrating systems but successful integrations hinge on having smart, thorough business processes in place. Fortunately for today’s contact centers, process and technology are more connected than ever which can do wonders for productivity, training, customer service and more.

    In this webinar, you’ll learn:

    • Why re-evaluating processes before implementing new technology makes all the difference

    • How to know if your sales or service processes need a facelift

    • The past, present and future of managing workflows

    • How cloud integrations are transforming workflow

    • Tips to ensure your integrations are a success
  • Why Your Phone System is Holding You Back and How You Can Fix It Recorded: Jul 24 2014 45 mins
    Matt Lautz, President & CIO, CorvisaCloud
    Customer expectations are higher than ever and if your phone systems aren’t setting you up to meet and exceed those expectations, you’re likely losing out on key opportunities.

    In this webinar, we’ll help you to identify:
    • Common communication challenges that hinder success
    • Key things to evaluate about your current phone system and potential vendors
    • Options to help increase productivity while cutting costs
    • Simple ways to delight customers like never before
Your Single Source for Cloud Communications
Corvisa provides businesses with a single source for cloud communications solutions. As the only provider of a true product-plus-platform offering, Corvisa combines powerful contact center software, business phone systems and connectivity services with the unmatched flexibility of our Summit development platform. Backed by carrier-class network reliability and a passion for delivering unbeatable support, Corvisa is making cloud communications better.

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: Not All Contact Center Solutions are Created Equal
  • Live at: Dec 19 2014 7:45 pm
  • Presented by: Stuart Bailey, VP Enterprise Sales - CorvisaCloud
  • From:
Your email has been sent.
or close