10 Secrets for Taming the ITSM Beast

Presented by

Randy Michael, President, Knowledge ToolWorks

About this talk

You know you need to move toward service management, but how do you get there? For small and midsize organizations, implementing ITSM can feel like trying to swallow an elephant. In this webinar, Randy Michael, president of Knowledge ToolWorks, will discuss how to make ITSM work for you rather than chewing you up, including: •Key process and technology considerations for transforming into a high performing, service-driven organization •How to answer “Are you ready?” - Benefits and pitfalls of adopting an ITSM framework •The people equation - how to get everyone on board Registrants will receive an ITIL Process Framework poster that details out the individual process workflows within ITIL. Preview poster here: http://cdn2.hubspot.net/hub/41925/file-1452141925-png/Screen_Shot_2014-08-13_at_10.25.25_AM.png?t=1407941215366

Related topics:

More from this channel

Upcoming talks (2)
On-demand talks (92)
Subscribers (12703)
SolarWinds® Service Desk helps organizations simplify daily IT tasks, better connect with employees, and drive business productivity throughout the organization with an integrated IT asset management and service management platform.