Creating Positive Employee Engagement With the Service Desk

Presented by

Tim Lawes, Sales Engineering Manager, SolarWinds

About this talk

In a recent SolarWinds survey, over 85% of IT pros said that IT will be “mission critical” or “very important” in driving the employee experience in their organizations. As the workforce’s reliance on technology increases, IT is becoming increasingly connected to employees. The best way to start improving employee engagement is through the most prominent employee-facing function of IT: the service desk. That means the service desk needs to meet employees in convenient places for them, provide them with intuitive solutions and resources, and offer self-service. In this presentation, you’ll learn: - How to define IT’s role in employee engagement - How to model service design to meet employee expectations - The power of chat and mobile for convenient service delivery Who Should Attend: - IT Leaders - Service Desk Technicians - IT Asset Managers

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SolarWinds® Service Desk helps organizations simplify daily IT tasks, better connect with employees, and drive business productivity throughout the organization with an integrated IT asset management and service management platform.