Integrating Your IT Tools With SolarWinds Service Desk

Presented by

Liz Beavers, Senior Solutions Engineer, SolarWinds ITSM

About this talk

Modern ITSM strategy includes far more than isolated break/fix tickets. In order to expand the capabilities of your service desk, it needs to integrate with the toolset IT is actively using. Join Liz Beavers, Senior Solutions Engineer with SolarWinds ITSM, as she demonstrates the integration capabilities within SolarWinds® Service Desk, including: - Integrating with identity management, user provisioning, and SSO - Creating application integrations with external tools within service catalog workflows - Aligning remote support sessions with incident records (with Dameware Remote Everywhere) - Bringing IT Operations into the Service Desk (SolarWinds Orion® integration spotlight)

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SolarWinds® Service Desk helps organizations simplify daily IT tasks, better connect with employees, and drive business productivity throughout the organization with an integrated IT asset management and service management platform.