6 Soft Skills IT Help Desk Pros Need for Success

Presented by

Matt Cox, Senior Director of Technical Services, SolarWinds ITSM

About this talk

Too often, we focus only on the technology and certifications of service desk team members. However, IT is responsible for customer service for all of the employees within your organizations. Ranging from face-to-face, to phone calls, to chat messages, help desk pros are interacting with potentially frustrated employees experiencing disruptions to their workday. While hiring managers should look for a well-rounded technical skill set, help desk pros should strive to develop the extra skills beyond the technical requirements. Join Matt Cox, senior director of technical services at SolarWinds ITSM, as he discusses the soft skills he looks for in building a tech support team, including: - How to identify these skills in candidates of diverse backgrounds - How IT employees can develop the necessary soft skills to advance - Why the IT service desk requires more than just technical competence

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SolarWinds® Service Desk helps organizations simplify daily IT tasks, better connect with employees, and drive business productivity throughout the organization with an integrated IT asset management and service management platform.