Driving Consistency and Reducing Downtime with ITIL Change Management

Presented by

Tim Lawes, solutions engineering manager, SolarWinds ITSM

About this talk

IT change management, done well, can help IT maintain business continuity. Done poorly, it can be layered and complex, leading to downtime and widespread disruption. Classifying types of changes, building change records from scratch, and constantly chasing approvals are common bottlenecks in change management processes—all hurdles that ITIL 4 attempts to address. Join Tim Lawes, solutions engineering manager with SolarWinds ITSM, to learn some practical tips for identifying types of changes, templatizing change requests and record creation, and automating change workflows proactively. What you’ll learn: -How to avoid disruptions caused by poorly planned or inconsistent change processes -Cutting out manual steps of workflows and approval processes -Collecting necessary data to evaluate risk quickly -Connecting key stakeholders, including CAB members, to pertinent information with every change record

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