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Digital transformation is a challenging process. For most organizations amid this journey, it means complex, distributed environments with too many disparate tools to manage it all. This leads to information silos with too many alerts making it difficult to identify root causes and resolve issues promptly. More often than not, the result is more downtime, leading to missed SLOs and SLAs, unsatisfactory customer experiences, and, ultimately, higher costs and lost revenues.
 
Join us for a comprehensive webcast exploring the power of SolarWinds Hybrid Cloud Observability and how it can accelerate your transformation journey. Whether you are considering tools consolidation, cloud migration, currently managing a hybrid cloud infrastructure, or seeking to modernize your existing cloud environment, this webcast, including a demonstration of SolarWinds solutions, will equip you with the knowledge and tools to drive success.
• Gain insights into the latest technology trends, IT operations challenges, and best practices for managing distributed environments
• Discover strategies for optimizing the performance and availability of your entire technology stack, ensuring cost-efficiency, and enhancing scalability
• Minimize downtime and meet SLAs and SLOs with AI-driven actionable tips and the ability to address IT operations challenges proactively
• Explore real-world use cases and success stories from organizations that have leveraged SolarWinds solutions to achieve transformation

Transform IT Operations with Hybrid Cloud Observability

In an increasingly complex IT landscape, cybersecurity teams face challenges in safeguarding users, data, applications, and networks. These obstacles include:
• Visibility Gaps: Complexities like virtualization, containerization, and fabric overlays create visibility blind spots.
• Alert Fatigue: Duplicated alerts from multiple tools overwhelm security teams.
• Root Cause Identification: Time-consuming processes delay root cause identification and remediation.

This webcast covers how SolarWinds integrated security into Hybrid Cloud Observability and provides businesses with:
• Comprehensive insights through a single-pane-of-glass.
• Fortified security posture.
• Elimination of internal silos and unified control over your security landscape.
• Accelerated response time to detect, alert, and remediate security incidents.

Security Observability Alters the Mayhem to Control (Episode 1)

DevOps is a widespread and popular set of practices, tools, and philosophies used to improve and accelerate the system's development life cycle. DevOps automates and integrates the processes between software development teams (“Dev”) and IT administration teams (“Ops”).  

While DevOps is popular for full-stack software development, it is also excellent for database development and can help reduce or eliminate many database performance issues before they ever deploy to production. Unfortunately, this practice isn’t widespread. But it should be! 

In this two-part webcast, you will learn how developers using Visual Studio “quality gates” can integrate with SolarWinds DPA and SQL Sentry to make that happen. Without this integration, undetected performance problems can lead to lost productivity and even lost data, as well as significant time spent by developers and database administrators (DBAs) chasing down performance problems.  

Packed with demos in Visual Studio and both DPA and SQL Sentry, you will see how to identify SQL Server performance problems in the development cycle, before the changes hit production.  

PREREQUISITES: Basic proficiency with core SQL statements, like CREATE, ALTER, DROP, GRANT, SELECT, INSERT, UPDATE, and DELETE

How to: Improve DevOps with Database Integrated Monitoring

Delve into the challenges IT teams face in ensuring uninterrupted operation of critical systems in our latest edition of SolarWinds Observability Webcast Series.

Application performance issues can be daunting, but with Hybrid Cloud Observability, you can empower IT teams with proactive troubleshooting and optimizing end-user experiences in hybrid IT environments.

In this webcast, we'll present a compelling use case where Hybrid Cloud Observability is crucial in resolving issues with NetSuite®, a popular CRM solution. We'll take you through an explanation of how it enables:
• Receiving real-time alerts
• Notifying the right team promptly
• Identify the root cause effectively
• Resolving the issue effectively

Managing Hybrid Cloud Environments through Observability (Episode 2)

“ITSM and IT Ops have very little to do with each other…” 

We’ve heard that before and on more than several occasions. While we see where people get that idea, especially in very siloed organizations, we think there’s a better way to think about this. 

In this new webcast series, we will discuss how we combine these two worlds to provide a better outcome for the entire business and, more importantly, your customer. We’ll also tackle how we think about the worlds of Observability and service management as a better-together story. 

Join us in the first part of this new series as we discuss:
• Setting the stage for IT Ops and ITSM
• Understanding where they overlap and diverge
• How they work better together
• What you can do next

Come prepared with your comments, questions, and myths you’ve heard as we get to work bringing clarity to it all.

When ITSM and ITOps Meet: Debunking Myths

La complexité de la gestion des systèmes informatiques distribués à travers des environnements hybrides a conduit à l'utilisation d'outils disparates, créant des silos d'information, réduisant la visibilité et ralentissant les temps de résolution des problèmes.

Pour contrer les frictions opérationnelles qui en découlent, les organisations explorent des solutions d'observabilité plus complètes. Cependant, le passage de la supervision à l'observabilité dans les environnements hybrides est complexe et peut entraîner des angles morts, entraînant des risques opérationnels plus élevés et des impacts négatifs sur la productivité.

Rejoignez ce webinaire pour comprendre la différence entre la supervision et l'observabilité, ainsi que les angles morts à éviter lors de l'élaboration de votre stratégie d'observabilité, notamment:

• Ce qui distingue l'observabilité de la supervision.
• Les tendances qui expliquent le besoin d'observabilité dans le cloud hybride aujourd'hui.
• Comment l'observabilité peut rendre votre organisation plus productive et agile.
• Les cinq problèmes les plus courants à éviter.
• Comment passer à une stratégie d'observabilité tout en réduisant les coûts et les risques.

Observability: Redéfinir le monitoring

Is your company still running on old, legacy IT service management (ITSM) tools? The need for flexible and powerful ITSM is only growing with our increasingly dispersed workforce and complex hybrid IT environments.

In this webcast, hear from Director of Product Marketing Seyi Verma and Sales Engineer David  Russell to learn how the SolarWinds® Service Desk solution enables:
• Automation to transform the daily work experience
• IT to run faster, smoother, and more affordably
• Employees to maximize their productivity across the enterprise

Explore SolarWinds Service Desk in 30 Minutes

This webcast is part of our ongoing series “When ITIL & IT Teams Meet,” where we share our real-world experience of successful ITSM programs grounded in the reality of what really happens out there.  

While we wish every ITSM implementation was smooth sailing, our years of experience have taught us this isn’t always the case. So what do we do about that then?  

In any organization there will always be a fine line and realistic balance between moving a gigantic ship towards a better future and orienting yourself for personal success. Knowing how to navigate those waters means the difference between someone who finds success even in catastrophic failure and someone who’s dragged under.  
 
In this webcast, we’ll talk about that fine line, how to make progress that truly matters while setting yourself up for a successful career no matter the situation. 

Join us in this webcast, to hear from one of our Solutions Architects and expert in this field, Sean Sebring, ITIL 4 MP, as we dive into what really happens when ITIL and IT teams meet. Sean will be joined by RJ Gazarek, Principal Product Marketing Manager and expert on systems thinking. We’ll talk about: 

- How to make progress that matters 

- What to do when things go wrong 

- Taking those hard lessons with you 

- Accelerating your career as an IT Professional

When IT & ITIL Meet: Setting Yourself Up for Personal Success

This webcast is part of our ongoing series “When ITIL & IT Teams Meet,” where we share our real-world experience of successful ITSM programs grounded in the reality of what really happens out there.   

SLAs missed... Number of tickets closed... Average time spent per ticket...  

Meeting all your metrics and still fighting for budget and resources? Trying to get ahead but always feeling like you’re falling behind?  

If all you’re measuring are metrics like the ones above, that might be why.  

It’s common, especially in IT, for goals, objectives, metrics, plans, successes, and failures to center on the output of your people. In other words, measured on the things you do and not the value you truly deliver.  

While the output of your team is still critically important to measure, it’s still only half of the real story.  

Join us in this webcast, to hear from one of our Solutions Architect and expert in this field, Sean Sebring, ITIL 4 MP, as we continue our dive into what really happens when ITIL and IT teams meet. Sean will be joined by RJ Gazarek, Principal Product Marketing Manager, and expert on systems thinking. We’ll talk about: 

- The difference between outputs and outcomes 
- How to uncover the right outcome-driven goals 
- The role of value delivered in goal setting 
- How to keep things simple

When IT & ITIL Meet: Driving Value From a Focus on Outcomes

Many IT service management (ITSM) solutions are old and outdated since they were developed before self-service, automation, and more modern cloud-based platforms. The issue has been exacerbated by increased IT complexity and a dispersed workforce.  

ITSM solutions, however, are quickly catching up to these requirements as companies shift to digital-first and remote-friendly business models. In this webcast, hear from Peter Di Stefano, Principal Product Marketing Manager, about the 3 top emerging trends in ITSM for 2023 and see how a modern cloud-based solution like SolarWinds Service Desk can help meet your needs today with the flexibility to scale and support your future business requirements.

Top 3 Trends in IT Service Management (ITSM) for 2023

This webcast is part of our ongoing series “When ITIL & IT Teams Meet,” where we share our real-world experience of successful ITSM programs grounded in the reality of what really happens out there.   
 
People residing at the core of every successful ITSM strategy and implementation. ITIL recognizes organizations and people as one of the four dimensions of strong service management. We may even go so far as to say that if the people are strong in any system, the rest has a way of figuring itself out.  
 
So how do we ensure the core of our ITSM implementation is strong? How do we set our people up for the most success in a constantly shifting business landscape? How do we succeed where others have gone so wrong?  
 
Join us in this webcast to hear from one of our Senior Solutions Engineers and expert in this field, Sean Sebring, ITIL 4 MP, as we continue our dive into what happens when ITIL and IT teams meet. Sean will be joined by RJ Gazarek, Principal Product Marketing Manager and expert on systems thinking. We’ll talk about the following: 
 
• Why people are so critical to successful ITSM strategies 
• How to view ITSM from a systems lens 
• Where implementations have struggled when it comes to people 
• How you can avoid making similar mistakes

When IT & ITIL Meet: A Systems Thinking Approach to People & Success

Complex, evolving IT infrastructure makes it more challenging to deliver IT services. IT departments need a way to understand the relationships within the technology environment, especially in IT service management (ITSM). This improves their ability to resolve incidents, troubleshoot problems, and execute changes. 
 
Join Seyi Verma, Director of Product Marketing, and Sean Sebring, Sr. Solutions Engineer where they will cover some easy ways to build a configuration management database (CMDB), map dependencies, and use that data to improve incident, problem, and change management practices. We will cover: 
 
- What an effective CMDB includes and how to build it 
- How to apply configuration items (CI) records and relationships to service delivery 
- The value of visually mapping technology dependencies

Maximizing IT Visibility with CMDB in Your Service Desk

Information Technology Infrastructure Library (ITIL) is an IT Service Management (ITSM) framework full of recommendations and best practices for delivering efficient IT services. While implementing ITIL-aligned ITSM is the end goal, it can seem like a lot to accomplish. Where to start? Are we doing it right? Does it all really matter?

While frameworks and best practices are fantastic aids, sometimes they can make it difficult to accomplish your true goal - helping your end-users and moving your business forward.

Join this webcast to hear from one of our Senior Solutions Engineers and experts in this field, Sean Sebring, ITIL 4 MP, as we dive into what really happens when ITIL and IT Teams meet. We’ll talk about:

• A brief overview of ITIL and why it can be helpful
• The parts of ITIL that are critical to get right
• Steps you can take to avoid common mistakes
• Lessons we’ve learned along the way

When ITIL & IT Teams Meet: Lessons Learned to Help Get It Right the First Time

Many IT teams are doing a great job with their incident management but tend to ignore problem management. Problem management can help identify and track underlying issues at the root of reported incidents. By identifying and documenting these problems, IT teams can minimize their impact and prevent incidents from occurring. And if incidents do occur, they can prevent them from occurring again.

In this webcast, hear from Director of Product Marketing Seyi Verma and Senior Onboarding Specialist Romalyn Escosura to learn how to effectively use the problem management module to minimize problem impact and prevent incidents. They’ll talk about how problem management can support incident and change management and discuss many of the benefits of problem management, such as tracking known issues, responding to multiple tickets, and its ability to drive change management.

Elevate Your Service Desk Operations With Problem Management

To stand still is to fall behind when it comes to technology, and this pressure to deliver constant innovation can weigh heavily on IT Ops, DevOps, and AppDev teams. New ESG research shows 99% of these professionals have had to accelerate operations over the last three years, at an average speed increase of 57%. Yet as these application infrastructures grow and scale, it can be increasingly difficult to maintain visibility. 

This new degree of complexity can overwhelm your IT Ops, DevOps, and SecOps teams if they don’t have adequate support. A world-class observability solution can do more than just monitor your activity; it can provide end-to-end oversight of all critical business services in a single unified interface. This view helps reduce operational noise and allows teams to pivot from reactive to proactive when it comes to anomaly detection and problem resolution. 

In this webcast from SolarWinds and ESG, industry experts will peel back the curtain on the challenges plaguing IT Ops, DevOps, and SecOps and explain how the next generation of observability could be the answer.

Tune in to hear more about the following:
● Why today’s application environments require new observability strategies
● How the SolarWinds® Platform is designed to simplify complexity across on-premises, hybrid, and cloud-native software as a service (SaaS) solutions
● Why observability is a critical tool in advancing business agility

How Observability Platforms Increase Agility Across IT Ops, DevOps, and SecOps

Inside ITIL® 4 – the Digital Perspective

[Panel] How ITSM Can Drive and Deliver Digital Transformation

Improve your continual improvement with a maturity model

Futureproof Your IT Service & Help Desk with AI

Service Blueprinting: A Design Technique for NextGen Customer Service Innovation

3 Technologies to Fast-Track Self-Service in the Remote Work Paradigm

What's Needed to Build the Next Generation of IT Service Desks?

Service Desk by The Numbers

Metrics and Monitoring for Service Desks and Help Desks

Effective Dev/Ops Strategies

[Panel] What Does the Future of ITSM Hold?

The anatomy of the future service desk

Dev + Ops + Sec = A better business

Accelerate velocity & boost stability with AIpowered Change & Release Management

Conversational RPA Drives Exceptional Experience

A 20/20 Look at ITSM in 2020

The Need for Multimodal Service Management

The New Age of IT Service Management 2020

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

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