Increase IT Visibility With CMDB Data Mapping in Your Service Desk

Presented by

Jason Yeary, Solutions Engineer, SolarWinds ITSM

About this talk

Complex, evolving IT infrastructure makes it more challenging to deliver IT services. IT departments need a way to understand the relationships within the technology environment, especially in ITSM. This improves their ability to resolve incidents, troubleshoot problems, and execute changes. In this webcast, we’ll cover some easy ways to build a CMDB, map dependencies, and use that data to improve incident, problem, and change management practices. Join Jason Yeary, solutions engineer with SolarWinds ITSM, as he covers: - What an effective CMDB includes and how to build it - How to apply CI records and relationships to service delivery - The value of visually mapping technology dependencies

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SolarWinds® Service Desk helps organizations simplify daily IT tasks, better connect with employees, and drive business productivity throughout the organization with an integrated IT asset management and service management platform.