Beyond IT: How to Share ITSM Tools and Practices With Your Organization

Presented by

Sean Sebring, ITIL 4 Managing Professional and Jaime Unger, ITSM Customer Success Manager

About this talk

If you’ve been around IT service management (ITSM) long enough, you’ve likely heard the term enterprise service management—the idea of expanding IT service practices to other departments. We like to call it “employee service management" since you’re consolidating services and resources for the employees in your organization. The question for many IT leaders is how to communicate the value of these processes and tools to overcome the ingrained communication styles of other departments. Join our panel to score some quick wins and easy conversations in your organization, including: - Cross-departmental workflows that produce tangible results - Using a knowledge base and FAQ to provide versatile resources to employees - Eliminating shared email inboxes by documenting tickets for all departments

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