4 Tips for ITSM Configuration in the New Different

Presented by

Tim Lawes, Solutions Engineering Manager and Kelli Buchanan, Senior Onboarding Specialist

About this talk

IT was forced to react to a number of changes in 2020, making quick decisions, and in some cases, supporting employees and business operations on the fly. As the dust settles on remote work and the ‘new different,’ the Service Desk can play a key role in more permanent transitions with business technology. In this webcast, learn the most impactful ways to configure your ITSM solution to support a new set of needs for the business and for individual employees, including: - Creating omni-channel, flexible support for employees - Automating through data-collection and intentional ticket routing - Centralizing technology resources to drive habit-forming behavior - Training AI to assist in resolution times and data insights

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