Ask an average employee what the IT help desk does, and you may hear some version of, “they fix my tech issues.”
And while that’s partially true, today’s technology environments require a more nuanced approach. Using ITIL 4 guiding principles, this webcast will examine proactive steps the service desk can take to maximize collaboration and visibility across the organization, while supporting larger technology initiatives for employees. Learn to think and work holistically utilizing the ITIL concepts to enhance service delivery, including:
- “Focus on value” through practical application of technology resources to support the new ways employees work
- “Collaborate and promote visibility” by considering ways to involve stakeholders outside of the help desk in service delivery
- “Think and work holistically” in creating efficiencies across technology platforms that the organization depends on