Knowledge Is Power – Leverage an AI-Driven Knowledge Base to Accelerate Service

Presented by

Kelli Buchanan, Senior Onboarding Specialist, SolarWinds

About this talk

We’re continuing our conversation around how modern and powerful ITSM solutions can help you support employees and customers during times of globally adopted work from home. In this webcast, see how to effectively build out your organization’s knowledge base to consolidate resources (IT, HR, Legal, Finance) and empower technicians and employees to resolve issues on their own from anywhere. Join Kelli Buchanan, senior onboarding specialist, SolarWinds for a 30-minute discussion on: • Knowledge management basics • Best practices for deflecting tickets and accelerating resolution times • Tips you can apply today to improve your knowledge management practices
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