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The Essential IT Asset Management Checklist

By now you’ve heard that IT asset management (ITAM) can save your organization time and money. If only it were that easy!

Technology environments are complex, and remote work has become a standard practice, which means that identifying and managing IT assets is more difficult than ever before.

In this presentation, SolarWinds Solutions Engineers Jason Yeary (ITIL 4®) and Sean Sebring (ITIL 4®) will simplify your approach with a list of steps every IT team can take to elevate their ITAM strategy. We’ll cover:

- Identifying the “what, where, and how many” for all IT assets
- Managing asset lifecycle with contract, warranty, and relationship data
- Reducing costs with actionable asset records
- Combining ITAM and ITSM to elevate IT services and support

Who Should Attend:

- IT leaders
- Help desk managers
- IT asset managers
- Help desk technicians
Recorded Jun 9 2021 35 mins
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Presented by
Jason Yeary, Senior Solutions Engineer, SolarWinds and Sean Sebring, Solutions Engineer, SolarWinds
Presentation preview: The Essential IT Asset Management Checklist

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    Join us as we review ways to embrace efficiencies, eliminate redundancies, and build value by employing automation in your ITSM practices.
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  • The Essential IT Asset Management Checklist Recorded: Jun 9 2021 35 mins
    Jason Yeary, Senior Solutions Engineer, SolarWinds and Sean Sebring, Solutions Engineer, SolarWinds
    By now you’ve heard that IT asset management (ITAM) can save your organization time and money. If only it were that easy!

    Technology environments are complex, and remote work has become a standard practice, which means that identifying and managing IT assets is more difficult than ever before.

    In this presentation, SolarWinds Solutions Engineers Jason Yeary (ITIL 4®) and Sean Sebring (ITIL 4®) will simplify your approach with a list of steps every IT team can take to elevate their ITAM strategy. We’ll cover:

    - Identifying the “what, where, and how many” for all IT assets
    - Managing asset lifecycle with contract, warranty, and relationship data
    - Reducing costs with actionable asset records
    - Combining ITAM and ITSM to elevate IT services and support

    Who Should Attend:

    - IT leaders
    - Help desk managers
    - IT asset managers
    - Help desk technicians
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    • Knowledge management basics
    • Best practices for deflecting tickets and accelerating resolution times
    • Tips you can apply today to improve your knowledge management practices
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    Join Jason Yeary, senior sales engineer, SolarWinds ITSM for a 30-minute tour of what’s new with SolarWinds® Service Desk, including:
    • Enhancements to streamline ITIL best practices for incident, problem, change, and configuration management
    • Advanced customizations like the new drag-and-drop portal designer to better support your organization’s workflow needs
    • Artificial intelligence (AI)-powered suggestions and automations to help technicians work efficiently and empower employees with self-service
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    - Focusing on practical employee experiences, including challenges of remote work
    - Revisiting basic service workflows to maximize data collection and automation
    - Promoting visibility, centralized resources, and self-service for end users (wherever they are)

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  • Back to Basics in 2021: Reinvigorate the Service Desk by Putting Employees First Recorded: Dec 4 2020 48 mins
    Liz Beavers, Head Geek, SolarWinds
    2020 showed how crucial it is to have IT Service Management platforms, nimble service strategies, and how ITSM can benefit more than just IT. In a time of uncertainty and change, the service desk rooted businesses, service providers, and their employees, connecting all facets of the organization when it was most needed. ITSM platforms created a space for IT to shine and lead as a service provider, highlighting the opportunity for others to innovate how we view services, service delivery, and the employee experience.

    In this session, SolarWinds Head Geek Liz Beavers will review lessons learned from this record year and how teams can apply these experiences to the 2021 service desk and beyond. On the heels of 2020, organizations are looking for ways to future-proof their platforms and processes. Join Liz as she intertwines experiences from years past and shows how 2021 will be a year of reinvigorating employee-centric service management. Liz will showcase real use cases demonstrating foundational service management strategies around automation, streamlined processes, and centralized visibility, as well as how leveraging smart technologies can help teams enhance their service levels.
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    Jason Yeary, Sr Solutions Engineer, SolarWinds ITSM
    In today’s world of hybrid IT infrastructure, remote employees, and complex systems, the service desk must be prepared for more advanced challenges. One of the best ways to strengthen ITSM maturity is to unite your solution with other resources available in IT.

    Join Jason Yeary, Senior Solutions Engineer with SolarWinds, as he demonstrates how to use Service Desk to unite SolarWinds products across the IT organization, including:

    - SolarWinds Orion Platform: streamline resolution of IT infrastructure alerts through automated incident creation
    - IT Asset Discovery: leverage the integration with Orion to build a more complete asset repository
    - Dameware Remote Everywhere: provide immediate remote support straight from an incident record
  • Level Up Your IT Asset Management Strategy with SolarWinds Service Desk Recorded: Oct 28 2020 34 mins
    Liz Beavers (ITIL 4®), SolarWinds HeadGeek™
    IT organizations are constantly maturing—from people, to processes, to technology itself. As the technology in your business matures, the complexity often increases, which quickly stresses the importance of consolidated IT asset management (ITAM).

    In this webcast, SolarWinds HeadGeek™ Liz Beavers will help you graduate beyond your manually-updated IT asset inventory. With SolarWinds Service Desk as your canvas, you’ll learn:

    - How to discover assets from multiple sources, building one centralized repository
    - Why IT asset data can play a crucial role in service delivery
    - How to create holistic visibility between ITAM and ITSM
    - How to build an asset catalog to scale into configuration management for the entire organization

    Who Should Attend:
    - IT leaders
    - Help desk managers
    - IT asset managers
    - Help desk technicians
  • The Essential IT Asset Management Checklist Recorded: Oct 14 2020 35 mins
    Jason Yeary, Senior Solutions Engineer, SolarWinds and Sean Sebring, Solutions Engineer, SolarWinds
    By now you’ve heard that IT asset management (ITAM) can save your organization time and money. If only it were that easy!

    Technology environments are complex, and remote work has become a standard practice, which means that identifying and managing IT assets is more difficult than ever before.

    In this presentation, SolarWinds Solutions Engineers Jason Yeary (ITIL 4®) and Sean Sebring (ITIL 4®) will simplify your approach with a list of steps every IT team can take to elevate their ITAM strategy. We’ll cover:

    - Identifying the “what, where, and how many” for all IT assets
    - Managing asset lifecycle with contract, warranty, and relationship data
    - Reducing costs with actionable asset records
    - Combining ITAM and ITSM to elevate IT services and support

    Who Should Attend:

    - IT leaders
    - Help desk managers
    - IT asset managers
    - Help desk technicians
  • 6 Solutions to Your Greatest ITSM Pains Recorded: Sep 23 2020 34 mins
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    Is your IT department shouldering the weight of heightened demand for supporting employees’ technology needs? Yeah, we thought so. Understandably, this has led many organizations to rethink (or entirely reimagine) their ITSM strategy.

    What are the greatest challenges currently in support and service delivery? How can IT teams lead the charge in addressing these challenges?

    Join two ITIL 4® certified experts from SolarWinds as Tim Lawes (manager, solutions engineering) and Sarah Nielsen (manager, onboarding) discuss six primary areas for improvement that their teams see from IT leaders, including:

    - Streamlining basic ticketing, moving away from email requests
    - Creating a quality service portal to centralize resources
    - Building a comprehensive repository of IT assets

    Who Should Attend:
    - IT leaders
    - Help desk managers
    - Help desk technicians
  • No Ticket Left Behind: Automating Alerts in the Service Desk Recorded: Sep 9 2020 34 mins
    SolarWinds Head Geeks™ Liz Beavers (ITIL 4) and Chrystal Taylor
    Service desk technicians often receive incidents related to IT infrastructure, such as network connectivity or login failures. In many cases of network or application performance issues, monitoring software has already issued an alert on the IT operations side, which should offer the service desk a head start on workarounds and resolutions.

    Join SolarWinds Head Geeks™ Liz Beavers (ITIL® 4) and Chrystal Taylor, as they cover some of the ways to increase visibility across IT and improve the service experience, including:

    - Opportunities for IT operations and IT service management to share information
    - What types of monitoring alerts should automatically generate service desk tickets
    - How the service desk can help resolve infrastructure issues more quickly, reducing impact on the entire organization

    Who Should Attend:

    - IT leaders
    - IT operations professionals
    - Help desk managers
    - Help desk technicians
For IT pros who see the whole picture.
SolarWinds® Service Desk helps organizations simplify daily IT tasks, better connect with employees, and drive business productivity throughout the organization with an integrated IT asset management and service management platform.

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  • Title: The Essential IT Asset Management Checklist
  • Live at: Jun 9 2021 3:00 pm
  • Presented by: Jason Yeary, Senior Solutions Engineer, SolarWinds and Sean Sebring, Solutions Engineer, SolarWinds
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