How Your Service Desk Can Embrace Value Co-Creation From ITIL 4

Presented by

Liz Beavers (ITIL 4®), SolarWinds HeadGeek™ and Sean Sebring (ITIL 4®), Solutions Engineer

About this talk

ITIL 4 aims to shift focus toward culture, people, and collaboration. For many IT departments, that means expanding beyond the day-to-day routine of incoming technology tickets and outgoing support. In order to evolve, IT needs to work with end users and with other stakeholders in the organization to incorporate a crucial ITIL concept: value co-creation. In this webcast, Sean Sebring (ITIL 4 Managing Professional) and Liz Beavers (ITIL 4) will lead a thought-provoking discussion on how the ITIL guiding principles can broaden the value streams for the IT service desk, connecting other departments and encouraging end user data collection to improve the flow of day-to-day service delivery.

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