ITSM in 2021: Where Service Management Meets the New Employee

Presented by

Liz Beavers (ITIL 4®), SolarWinds HeadGeek™

About this talk

For many organizations, 2020 introduced dramatic shifts in employees’ day-to-day and the way they interact with technology. IT worked borderline miracles to maintain business operations and even introduce alternative modes of operation. The challenge in 2021 is to build from those digital updates, and it starts with enabling the employee. SolarWinds HeadGeek™ Liz Beavers will discuss the primary areas where service management can help, such as: - Focusing on practical employee experiences, including challenges of remote work - Revisiting basic service workflows to maximize data collection and automation - Promoting visibility, centralized resources, and self-service for end users (wherever they are) Join this interactive session to hear ideas from your peers and ask questions about unique ITSM challenges in 2021!

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SolarWinds® Service Desk helps organizations simplify daily IT tasks, better connect with employees, and drive business productivity throughout the organization with an integrated IT asset management and service management platform.